Michele Lopez
Lisle
Summary
Dynamic Transitional Care Coordinator at WellBe Senior Medical with expertise in care planning and interdisciplinary collaboration. Proven ability to enhance patient outcomes through effective communication and critical thinking. Skilled in utilizing Epic systems for seamless healthcare navigation, ensuring patient safety and satisfaction while fostering strong relationships with patients and families.
Overview
24
24
years of professional experience
Work History
Transitional Care Coordinator
WellBe Senior Medical
Lisle, IL
05.2024 - Current
- Coordinated patient transitions between care settings to ensure continuity and quality of care.
- Developed individualized care plans in collaboration with multidisciplinary teams and families.
- Facilitated communication among healthcare providers, patients, and families to enhance understanding of treatment options.
- Monitored patient progress post-transition to identify potential complications or additional needs.
- Accessed multiple hospital Epic EMRs to upload discharge summaries into patient charts for APPs
Pharmacy Technician
Walgreen's Pharmacy
Chicago, IL
01.2021 - 02.2024
- Processed and dispensed prescriptions accurately, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory levels, reducing stock discrepancies through effective tracking.
- Educated patients on medication usage, enhancing understanding and promoting adherence to prescribed therapies.
- Maintained cleanliness and organization of pharmacy workspace, contributing to a safe environment for staff and patients.
Medical Assistant
Kishwaukee Medical Associates
Sycamore, IL
01.2006 - 01.2017
- Assisted in patient intake and documentation using electronic health record systems.
- Coordinated patient scheduling, optimizing appointment flow for efficiency.
- Performed routine clinical tasks, ensuring adherence to safety protocols and standards.
- Educated patients on treatment plans and medication usage effectively and empathetically.
- Monitored vital signs and reported findings to healthcare providers accurately.
- Collaborated with medical staff to streamline office operations and improve patient care processes.
- Trained new medical assistants on best practices, fostering a supportive learning environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
Patient Care Technician
Delnor Community Hospital
Geneva, IL
01.2002 - 01.2007
- Provided compassionate patient care, ensuring comfort and safety during treatment procedures.
- Assisted nursing staff with daily tasks, enhancing workflow efficiency in patient management.
- Monitored vital signs, reporting changes to healthcare team promptly for timely interventions.
- Maintained accurate patient records and documentation, supporting continuity of care and compliance standards.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Implemented infection control protocols, contributing to safer hospital environment.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Fostered clean and hygienic environment, reducing risk of infections.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Assisted nursing staff with medical procedures to support patient care plans.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Eastern Illinois University
Charleston, IL06.1995
Skills
- Healthcare navigation
- Community resources
- Care planning
- Quality improvement
- Clinical assessments
- Technology proficiency
- Ethical considerations
- Interdisciplinary collaboration
- Patient assistance
- Transition planning
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Certified in CPR/AED
- Relationship building
- HIPAA guidelines
- Self motivation
- Medical terminology
- CPR/AED
- Professionalism
- Patient advocacy
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Quality assurance
- Patient relations
- Basic life support for health care providers (BLS)
- Process implementation
- Epic systems
- Problem-solving aptitude
Timeline
Transitional Care Coordinator
WellBe Senior Medical
05.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
01.2021 - 02.2024
Medical Assistant
Kishwaukee Medical Associates
01.2006 - 01.2017
Patient Care Technician
Delnor Community Hospital
01.2002 - 01.2007
Eastern Illinois University