Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Heck

215 East Hunter Ridge

Summary

Accomplished healthcare professional with expertise in phlebotomy and patient safety, honed in various medical settings. Demonstrated strong organizational skills and effective healthcare team collaboration, enhancing patient care and operational efficiency. Proven ability to adapt and excel in dynamic environments, consistently achieving high patient satisfaction and compliance with safety protocols.

Overview

22
22
years of professional experience

Work History

Physician Substitute

Octapharma Plasma Center
03.2025 - Current
  • Administered patient assessments and health screenings to ensure donor eligibility.
  • Collaborated with medical staff to maintain compliance with safety protocols and procedures.
  • Assisted in training new personnel on operational procedures and emergency response techniques.
  • Documented patient information accurately in electronic health record systems for seamless access.
  • Evaluated donor reactions post-procedure, providing immediate care as needed to ensure safety.
  • Engaged in continuous learning of industry regulations to enhance operational knowledge and effectiveness.
  • Provided compassionate care to patients while addressing their concerns and answering questions about treatments.

Medical Assistant

Go Health
11.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Administered medications and vaccinations per physician instructions, maintaining adherence to safety protocols.
  • Managed electronic health records system, ensuring data integrity and confidentiality of patient information.
  • Conducted routine laboratory tests, streamlining processes for timely result delivery to healthcare providers.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Owner/ Operater

Mop and Bucket Cleaning
06.2005 - 01.2025
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
  • Oversaw inventory management, optimizing stock levels to reduce waste and improve cost efficiency.
  • Trained staff on operational procedures, fostering a collaborative environment and enhancing team performance.
  • Established relationships with suppliers, negotiating favorable terms to improve procurement processes.
  • Conducted regular assessments of operational workflows, identifying areas for improvement and implementing solutions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Physician Substitute

Freedom Plasma
06.2023 - 08.2024
  • Supported inventory management by tracking medical supplies and equipment usage efficiently.
  • Participated in quality assurance initiatives to improve overall donor experience and service delivery.
  • Ensured patient safety by adhering to strict infection control protocols and procedures.

Patient Care Technician

BJC Healthcare - Christian Hospital and Barnes Both in Emergency Room
06.2021 - 03.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.

Schnucks Market

Schnucks Markets
05.2020 - 06.2021
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Trained new cashiers on register systems and customer service protocols.
  • Resolved customer inquiries and issues, improving overall satisfaction ratings.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Helped customers complete purchases, locate items, and join reward programs.

Emergency Medical Responder

Village Of Valmeyer
10.2010 - 02.2019
  • Responded swiftly to emergency calls, providing immediate medical assistance and ensuring patient safety.
  • Assessed patients' conditions accurately, determining necessary interventions and prioritizing care based on severity.
  • Collaborated with medical teams to execute treatment plans, enhancing communication during high-pressure situations.
  • Maintained detailed patient records, documenting assessments and interventions for continuity of care.
  • Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.
  • Communicated effectively with family members or bystanders to gather relevant information about the patient''s condition or incident details.
  • Documented accurate patient records following each call for quality assurance purposes and continuity of care within the healthcare system.
  • Performed thorough scene assessments upon arrival at emergencies to identify potential hazards and ensure crew safety.

CNA

Delmar Gardens South
04.2003 - 08.2005
  • Provided compassionate patient care, assisting with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Facilitated communication between patients and healthcare providers, ensuring accurate information exchange.
  • Assisted in maintaining a clean and safe environment for patients through regular sanitation practices.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

No Degree - Associates in Medical Sciences

Southwestern Illinois College
Belleville, IL

Emergency Medical Technician Certification - Emergency Medical Technician

Millstadt Ambulance Service
Millstadt, IL
05-2020

GED -

Waterloo
Waterloo, IL
07-1998

Skills

  • Vital signs monitoring
  • Clinical documentation
  • Intravenous therapy
  • Phlebotomy expertise
  • Diagnostic testing
  • Healthcare software proficiency
  • Patient safety
  • Physical examination
  • Patient education
  • Wound care
  • Patient diagnosis
  • Healthcare team collaboration
  • Bedside care
  • Health risk assessments
  • Medical record-keeping
  • Medication administration
  • Emergency management
  • Patient counseling
  • Chart review
  • Therapeutic interventions
  • Medical referrals
  • Multitasking Abilities
  • Organizational skills
  • HIPAA compliance
  • Lab result assessment
  • Medical terminology

Timeline

Physician Substitute

Octapharma Plasma Center
03.2025 - Current

Medical Assistant

Go Health
11.2024 - 03.2025

Physician Substitute

Freedom Plasma
06.2023 - 08.2024

Patient Care Technician

BJC Healthcare - Christian Hospital and Barnes Both in Emergency Room
06.2021 - 03.2023

Schnucks Market

Schnucks Markets
05.2020 - 06.2021

Emergency Medical Responder

Village Of Valmeyer
10.2010 - 02.2019

Owner/ Operater

Mop and Bucket Cleaning
06.2005 - 01.2025

CNA

Delmar Gardens South
04.2003 - 08.2005

No Degree - Associates in Medical Sciences

Southwestern Illinois College

Emergency Medical Technician Certification - Emergency Medical Technician

Millstadt Ambulance Service

GED -

Waterloo

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Michele Heck