Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Micheal Scott

Mascoutah

Summary

Dynamic professional with a proven track record in team management and safety procedures at the City of Mascoutah. Recognized for enhancing employee satisfaction and streamlining operations. Adept at incident reporting and exceptional communication, ensuring a safe and efficient environment while delivering outstanding customer service. A lot of experience with heavy lifting and a proven sense of organization from sorting through warehouses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lifeguard/Manager

City of Mascoutah
05.2022 - 08.2024
  • Streamlined facility operations by establishing clear communication channels between staff members.
  • Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
  • Monitored pool area for violations and potential hazardous situations.
  • Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
  • Directed and oversaw maintenance records and incident reports.

Yard Hand

Hanks Excavation and Landscaping
08.2023 - 05.2024
  • Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
  • Stacked, loaded and unloaded materials to and from pallets, racks, and shelves.
  • Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.
  • Operated the power washer to complete assigned yard tasks.

Host/Busser

54 Street Bar and Grill
12.2022 - 05.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Front of House Employee

Noodles & Company
11.2021 - 06.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Court Monitor

SkyZone Entertainment
05.2021 - 09.2021
  • Enhanced court efficiency by efficiently organizing and managing other children and games.
  • Kept games moving by maintaining game rules and managing game conflicts.
  • Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
  • Ensured safety of guests by watching multiple children at the same time, and making sure they know rules and other hazards when jumping.

Education

No Degree - Psychology

Southern Illinois University, Edwardsville
Edwardsville, IL
05-2027

High School Diploma -

Mascoutah High School
Mascoutah, IL
05-2023

Skills

  • Team management
  • Scheduling coordination
  • Safety procedures
  • Incident reporting
  • Basic maintenance
  • Load securing
  • Loading and unloading
  • Customer service
  • Exceptional communication

Certification

CPR Certified

Timeline

Yard Hand

Hanks Excavation and Landscaping
08.2023 - 05.2024

Host/Busser

54 Street Bar and Grill
12.2022 - 05.2023

Lifeguard/Manager

City of Mascoutah
05.2022 - 08.2024

Front of House Employee

Noodles & Company
11.2021 - 06.2022

Court Monitor

SkyZone Entertainment
05.2021 - 09.2021

No Degree - Psychology

Southern Illinois University, Edwardsville

High School Diploma -

Mascoutah High School

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Micheal Scott