Michayla Poncher
McHenry
Summary
Experienced with processing and managing client documentation. Utilizes organizational skills and attention to detail to ensure compliance with industry standards. Track record of effective communication and problem-solving in multiple work environments.
Overview
21
21
years of professional experience
Work History
Owner/Operator
MP Cleaning Services
McHenry, IL
02.2008 - 01.2026
- Managed daily operations, ensuring high-quality cleaning standards and customer satisfaction.
- Trained and supervised staff on effective cleaning techniques and safety protocols.
- Developed and implemented efficient scheduling processes to optimize workforce productivity.
- Conducted regular quality inspections to maintain service excellence across all client sites.
Package Scanner
Amazon
Charlotte, NC
02.2020 - 05.2022
- Operated advanced scanning equipment for package tracking and inventory management.
- Ensured accuracy in package handling by verifying barcodes and weights.
- Collaborated with team members to streamline scanning processes and improve efficiency.
- Conducted regular quality checks to maintain operational standards for package integrity.
Mortgage Loan Officer Assistant
E.L.B Mortgage Company
Grayslake, IL
09.2004 - 01.2008
- Assisted loan officers in processing mortgage applications and verifying borrower information.
- Coordinated communication between clients, underwriters, and title companies to streamline loan closings.
- Maintained accurate records of loan documents and client interactions using proprietary software systems.
- Developed and implemented organizational systems to improve workflow efficiency within the loan department.
Education
High School Diploma -
Homeschooled
McHenry, IL05-2004
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Package Scanner
Amazon
02.2020 - 05.2022
Owner/Operator
MP Cleaning Services
02.2008 - 01.2026
Mortgage Loan Officer Assistant
E.L.B Mortgage Company
09.2004 - 01.2008
High School Diploma -
Homeschooled