Summary
Overview
Work History
Education
Skills
Additional Information - Skills
Leadership Experience
Certification
References
Timeline
Generic

Mchael Tkaczyk

Chicago

Summary

Experienced team leader with a strong background in automotive service, technical training, and cross-functional team management. Proven ability to drive performance, train and develop staff, and manage service operations using tools like Asana, Jira, and Workday. Passionate about Tesla’s mission and eager to lead high-performing teams delivering exceptional customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Trades Program

Rivian
04.2025 - Current
  • Completed Rivian's intensive Technical Trades Program with over 200 hours of hands-on EV service training and classroom instruction.
  • Collaborated with Rivian Field Service Technicians to perform general and mobile repairs, ensuring compliance with quality and safety standards.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Achieved over 100% attendance while scoring over 99% on all exams and lab assignments.

Deli Manager

Jewel-Osco
Glendale Heights
04.2021 - 05.2025
  • Increased weekly sales by 28% within six months through direct activities and merchandising strategies.
  • Trained three associates as Assistant Deli Managers, promoting two to Deli Manager roles.
  • Created efficient deli staff schedules aligned with operational demands.
  • Supervised teams, delivering training on procedures, policies, and customer service best practices.
  • Ensured compliance with health regulations and maintained cleanliness standards.
  • Collaborated with departments to boost store performance and efficiency.
  • Implemented procedures enhancing deli operations and service delivery.
  • Trained new employees on food handling techniques and safety regulations.

Store Manager Trainee

Jewel-Osco
Multiple locations
08.2020 - 02.2023
  • Developed leadership and operational proficiency through a comprehensive management training program designed by Jewel-Osco’s most talented store directors.
  • Gained hands-on experience in all store departments, including inventory management, merchandising, customer service, and scheduling.
  • Led teams, trained associates, and presented store information to enhance communication skills.
  • Managed inventory levels using point-of-sale systems for accurate tracking.
  • Provided customer service to customers in store, including answering inquiries, resolving complaints and suggesting merchandise.
  • Collaborated with other departments to ensure smooth flow of operations throughout the organization.

Education

Bachelor of Arts - Business Management and Leadership, Finance Minor

Bradley University – Foster College of Business
Peoria, IL
05.2020

Associate of Arts -

College of DuPage
Glen Ellyn, IL
05.2018

Skills

  • Microsoft Office Suites
  • Asana
  • Jira
  • Slack
  • Confluence
  • Workday
  • Electric vehicle servicing
  • Inventory management
  • Customer relationship management
  • Supply chain optimization
  • Visual merchandising
  • Staff training
  • Project management
  • Time management
  • Excellent communication
  • Problem solving
  • Fluent in: Polish and Spanish

Additional Information - Skills

Fluent in English and Polish, Intermediate Skills in Spanish, Proficient in Microsoft Office Suites, Asana, Jira, Slack, Confluence, Workday, Completed Google Project Management Program, IBM Data Science Foundations, EPA 609

Leadership Experience

  • Bradley University Senior Consulting Project, Project Manager, Peoria, IL, 08/01/19, 12/01/19, Led a team of 6 students in a senior consulting project for a nationally recognized franchise in the restaurant industry, delivering a 10% increase in sales., Utilized an Agile approach to effectively manage tasks, delegate responsibilities, and maintain clear communication with stakeholders.
  • Bravesounds Entertainment, Director of Artist Development, Peoria, IL, 10/01/18, 05/01/20, Launched and nurtured the careers of 4 artists, resulting in 25 local shows and 2 campus-run appearances., Developed comprehensive artist development plans, including creative direction, marketing strategies, and brand building initiatives., Forged strong relationships with key industry players to maximize artist exposure.

Certification

  • CAPM (Certified Associate in Project Management)

References

References available upon request.

Timeline

Technical Trades Program

Rivian
04.2025 - Current

Deli Manager

Jewel-Osco
04.2021 - 05.2025

Store Manager Trainee

Jewel-Osco
08.2020 - 02.2023

Bachelor of Arts - Business Management and Leadership, Finance Minor

Bradley University – Foster College of Business

Associate of Arts -

College of DuPage

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