Summary
Overview
Work History
Education
Skills
Timeline
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Michael Lyles

Hoffman

Summary

Collaborative professional with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Passenger Service Assistant

United Airlines Express
07.2022 - 07.2023
  • Escorted handicapped passengers from terminal to aircraft.
  • Provided boarding assistance to elderly, sick or injured people.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Provided customers with information on routes, timetables or concourses.
  • 'Managed over 20 passengers per day.' "Increased production by 10%"

Quality Control Inspector

ITW Medical
03.2019 - 03.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Completed precise measurements using special tools.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.

Security Officer/Doorman

3400 North Lake Shore Drive Condominiums
10.2015 - 10.2022
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Print Technician

Malcolm X College - City College Of Chicago
12.2007 - 12.2011
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.
  • Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
  • Trained new hires in quality and productivity standards to maximize team effectiveness.
  • Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
  • Trimmed book edges using cutting machines and hand cutters.
  • Utilized Adobe Creative Cloud software to prepare jobs for color proofs and print.
  • Utilized Microsoft Office software to prepare jobs for color proofs and print.
  • Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.

Education

Associate of Science - Cybersecurity

Southern New Hampshire University
Hooksett, NH
05.2025

Skills

  • Professional Relationships
  • Confidential Records Management
  • Time Management
  • Boarding Support
  • Wheelchair Assistance
  • CCTV
  • Customer Satisfaction
  • Documentation Verification
  • Operational Efficiency
  • Adobe Creative Cloud/Microsoft Office Proficiency
  • Respond to Emergencies
  • Complex Problem-Solving

Timeline

Passenger Service Assistant

United Airlines Express
07.2022 - 07.2023

Quality Control Inspector

ITW Medical
03.2019 - 03.2023

Security Officer/Doorman

3400 North Lake Shore Drive Condominiums
10.2015 - 10.2022

Print Technician

Malcolm X College - City College Of Chicago
12.2007 - 12.2011

Associate of Science - Cybersecurity

Southern New Hampshire University

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Michael Lyles