Michael Leigh Fondacaro

• Managed book of 150+ accounts monthly and met all customer call guidelines including service levels, handle time and productivity
• Promptly responded to inquiries and requests from prospective customers
• Maintained up-to-date knowledge of product and service changes
• Managed work flow to exceed quality service goals
• Consulted clients in strategy to enhance their ad campaign
• Trouble Shoot Account issues
• Advice on new products and services
• Participated on panels to improve customer experience and product
• Created customer support strategies to increase customer retention
• Monitored customer progress and addressed customer inquiries with timely and accurate updates
• Conducted periodic user training sessions to support customer understanding and product feature utilization
• Assisted customers with onboarding and product setup to foster successful adoption and usage

Account and Marketing Manager for 55+
Restaurants across the U.S.

• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Researched developing trends to stay updated with new ideas and marketing practices.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Worked with graphic designers and writers to establish a theme and tone for content.
• Used data analytics to track lead generation campaigns and improve quality.
• Worked well in a team setting, providing support and guidance
• Proven ability to learn quickly and adapt to new situations
• Self-motivated, with a strong sense of personal responsibility
• Skilled at working independently and collaboratively in a team environment

• Managed book of 500+ clients
• Followed up with key account business partners to maximize account potential and generate leads.
• Developed proposals, contracts and pricing for targeted accounts.
• Utilized sales data to evaluate sales performance and make proper adjustments.
• Established and built relationships by educating customers about value of Grubhub's products and services.
• Sought out key decision-makers and tailored solutions to address business challenges.

• Coordinated events and helped start up grow its user base in Chicago
• Targeted both offline and online consumers by designing multi-pronged and comprehensive marketing strategy
• Created effective messaging using language, graphics and marketing collateral
• Managed team of 8 interns
• Implemented strategic marketing campaigns for improved brand recognition and customer acquisition.
• Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.