Michaela Williams

Delivered one-on-one applied behavioral analysis (ABA) therapy to individuals with autism spectrum disorder, fostering skill development in communication, social interaction, self-care, and daily living routines. Conducted one-on-one therapy using play-based methods and structured activities to enhance client engagement and promote skill acquisition. Applied therapeutic skills and positive reinforcement strategies to effectively reduce challenging behaviors and support client progress. Accurately record session data during each session to track a client's progress while maintaining communication with a Board Certified Behavioral Analyst (BCBA). Delivered 1:1 ABA therapy aligned with behavior intervention plans and treatment goals.

Collected accurate session data on skill acquisition and challenging behaviors for clinical review. Implemented reinforcement strategies to support communication, social, and daily living skill development.

Supervised front-end cashier activities, ensuring smooth register coverage and consistent customer service. Resolved customer concerns at service desk, returns, and exchanges with accuracy and professionalism. Trained cashiers on register procedures, payment handling, and checkout standards. Monitored cash drawers, balanced tills, and maintained secure cash-handling practices. Coordinated self-checkout support, reducing wait times and improving transaction flow. Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.