Summary
Overview
Work History
Education
Skills
Hobbies: Selling artwork, Concerts, Conventions, Traveling
Timeline
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Michaela Ambrose

Chicago

Summary

Proven performer at Pilot Flying J Travel Center, adept in customer service and cash register operation, enhanced customer loyalty through empathetic service and precise transaction handling. Recognized as Employee of the Month for outstanding work ethic and integrity, significantly contributing to sales growth and customer retention.

Punctual and honest Subway Sandwich Artist with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Skilled in maintaining appealing salad bar displays while ensuring food safety standards. Experience includes salad preparation, ingredient stocking, and customer service in high-volume restaurant environments. Strengths include keen eye for freshness and quality, solid understanding of dietary requirements, and ability to work efficiently under pressure. Have significantly contributed to improving customer satisfaction through consistent delivery of fresh, appealing salad offerings.

Overview

5
5
years of professional experience

Work History

Salad Bar

Portillos
New Lenox
12.2024 - Current
  • Conducted regular inspections of salad bar area to identify any potential hazards or sanitation issues.
  • Restocked salad bar items as needed throughout the day.
  • Communicated effectively with kitchen staff regarding orders placed by customers at the salad bar station.
  • Assisted in setting up salad bar buffet line before opening hours.
  • Ensured that the salad bar was adequately stocked throughout the day.

Cashier

Pilot Flying J Travel Center
02.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sandwich Artist (Subway)

Pilot Flying J Travel Center
10.2020 - 02.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in taking DoorDash orders and managing customers simultaneously
  • Was prompted to Employee of The Month in 2022

Education

Traditional Animation

Columbia College Chicago
Chicago, IL
05-2026

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability and punctuality
  • Cleaning and sanitizing
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Product restocking
  • Staff Training
  • Time management

Hobbies: Selling artwork, Concerts, Conventions, Traveling

I've started to sell my artwork at my own college (ShopColumbia) during the Dark Market, and later selling fan art at C3 Expo that year. I've debuted my work at my college's Dark Market, C3 Expo, InkFest. I love attending all kinds of concerts but my favorites are rock/metal, indie, and alternative music. When I am not during work or college work, I am attending conventions and cosplaying! I've participated in contests, and gone with friends while I still can! For traveling, I love exploring all kinds of places with my partner. 

Timeline

Salad Bar

Portillos
12.2024 - Current

Cashier

Pilot Flying J Travel Center
02.2024 - 08.2024

Sandwich Artist (Subway)

Pilot Flying J Travel Center
10.2020 - 02.2024

Traditional Animation

Columbia College Chicago
Michaela Ambrose