Michael Warmus

· Develop and maintain positive vendor relations to support key exterior business operations

· Manages the scheduling and completion of all work orders assigned by clients

· Manage real-time inquiries while keeping track of and responding to commitments to follow up with client and vendor inquiries

· Identify, research and resolve customer issues using the company software systems and databases

· Address and resolve affiliate disputes involving landscaping and snow and ice management

· Negotiate work order proposals with customers and clients to minimize cost and keep client properties expertly maintained

· Source new vendors to perform required services

• Maintained and recorded contract pricing using pricing management software, minimizing errors and ensuring 100% pricing accuracy.
• Performed ad-hoc reporting, creating tailored reports that addressed unique customer needs, improving customer satisfaction.
• Utilized inventory management software to track and analyze real-time inventory movements, identifying opportunities, and preventing shortages.
• Served as the primary point of contact for customer inquiries, developing customized inventory solutions that improved efficiency.
• Compiled and presented case growth reports to key customers, providing actionable insights that enhanced product performance and retention.

• Performed business appraisals of closely held equity for federal estate and gift tax purposes, business litigation including shareholder disputes and transactional purposes.
• Performed economic, industry, competitor and transactional research using independent data sources such as IBIS World, DealStats, Capital IQ, SEC filings and other pertinent referenced sources.
• Performed comprehensive financial statement analysis of the subject entity and compared those results to independently obtained industry statistics for the purpose of sizing up the company.
• Applied income approaches using discounted cash flow analysis and/or capitalization of earnings method.
• Applied market approaches including the guideline public company approach and market transactions method.
• Established risk adjusted rates of return to apply to income approaches.
• Selected appropriate multiples of income and cash flow to be applied to market approaches.
• Created PowerPoint, Word, and Excel templates.
• Prepared presentations and narrative reports.

• Provided exceptional customer service via email and phone, resolving client issues efficiently, and increasing customer satisfaction.
• Demonstrated thorough product knowledge to offer clients the best solutions, leading to improved customer decision-making and loyalty.
• Co-led strategic initiatives to revamp the M1 Help Centers, making concise and accurate information more accessible to clients.
• Conducted competitive research across major brands, identifying strategies to enhance the M1 client experience and improve service offerings.