MICHAEL TORRE
Lake Bluff
Summary
High-achieving, business conscious individual offering over 29 years of experience working as a General Manager in the car industry. Forward-thinking and charismatic with a disciplined approach. Top-notch skills in problem-solving, project management and customer service. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Reliable and capable of successfully resolving issues and complaints.
Overview
41
41
years of professional experience
Work History
General Manager
Fields Chrysler Dodge Jeep Ram
10.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
General Manager
Fields Land Rover
09.2019 - 10.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Fields Chrysler Jeep Dodge Ram
08.2017 - 10.2019
- Assisted in the creation of marketing objectives and advertising strategies that were utilized in promotional efforts
- Surpassed revenue goals in four consecutive quarters
- Created financial plan covering 2017 and achieved 8% growth
- In charge of all fixed operations and sales department to ensure overall growth of dealership
- Supervised all departments which generated $2.5 million in annual revenue that encompasses Sales, Service, and
- Parts departments
- Consistently met and exceeded department expectations for productivity and accuracy levels
- Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Fields BMW
07.2015 - 08.2017
- Developed new process for employee evaluation which resulted in marked performance improvements
- Supervised a sales force of 25 sales associates
- Supported the sales team in writing proposals and closing contracts
- Developed quarterly and annual sales department budgets
- Developed a comprehensive training program for new sales associates
- Planned and directed staff training and performance evaluations
- Reviewed operational records and reports to project sales and determine profitability
- Trained all incoming sales team members
- Promptly resolved all customer requests, questions and complaints
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Built relationships with customers and the community to establish long-term business growth.
General Manager
Fields Orlando Mini
04.2002 - 07.2015
- Earned the company exceptional ratings and testimonials from clients by maintaining top rated CSI scores for 3 consecutive years Built strategic alliances with sales team that produced $30 million in sales each year Implemented marketing strategies which resulted in 12% growth of customer base
- Developed new process for employee evaluation which resulted in marked performance improvements
- Worked directly with manufacturer, vendors, and marketing firm to achieve optimal performance for dealership
- Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Service Manager
Fields Service Center
12.2000 - 04.2002
- BMW
- Supervised service team of 8 technicians at the satellite service center for Fields BMW Achieved over 2000 shop hours consecutively Maintained service CSI of 97% Communicated effectively with customers on future problems and repairs that might need to be addressed
- Adjusted repaired systems to meet manufacturers' performance specifications
- Interfaced with management and colleagues in a professional manner
- Upheld top-quality workmanship and excellent customer service.
Salesman
Fields BMW
08.1996 - 11.2000
- Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase
- Wrote, negotiated and finalized sales contracts
- Maintained adherence to all company protocols.
Salesman
Braun Cadillac, BMW, Rolls Royce
10.1988 - 06.1996
- Built relationships with customers and the community to establish long-term business growth
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Helped drive sales goals and achieve monthly quotas.
Professional Baseball Player
Cincinnati Reds Baseball
06.1984 - 09.1988
- Short Stop
- Drafted out of high school in the 12th round
- Reacted to complex game situations quickly and effectively
- Exercised strong leadership skills and practiced self-discipline on and off the field
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to the sport.
Education
High School Diploma -
Oakridge High School Orlando, FL
Orlando, FLSkills
- Staff Training
- Marketing
- Variance and Risk Analysis
- Budgeting and Cost Control Strategies
- Client Relations
- Multimillion-Dollar P&L Management
- Departmental Operations Management
- Top Talent Recruiting, Hiring and Retention
Timeline
General Manager
Fields Chrysler Dodge Jeep Ram
10.2022 - Current
General Manager
Fields Land Rover
09.2019 - 10.2022
General Manager
Fields Chrysler Jeep Dodge Ram
08.2017 - 10.2019
General Manager
Fields BMW
07.2015 - 08.2017
General Manager
Fields Orlando Mini
04.2002 - 07.2015
Service Manager
Fields Service Center
12.2000 - 04.2002
Salesman
Fields BMW
08.1996 - 11.2000
Salesman
Braun Cadillac, BMW, Rolls Royce
10.1988 - 06.1996
Professional Baseball Player
Cincinnati Reds Baseball
06.1984 - 09.1988
High School Diploma -
Oakridge High School Orlando, FL
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