Michael Taylor
Chicago,IL
Summary
Dynamic hospitality professional with extensive experience at Big Onion Hospitality, excelling in relationship building and strategic planning. Proven track record in staff training and performance management, fostering a collaborative environment that enhances team agility. Committed to maintaining high standards of service and safety, ensuring exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager/ Ass. General Manager
Big Onion Hospitality
06.2020 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server/Bartender Shift Manager
Pop Hospitality
01.2016 - 06.2020
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Beech Senior High School
Hendersonville, TN05-2010
Skills
- Time management
- Relationship building
- Strategic planning
- Staff training and development
- Performance management
- Inventory management
Timeline
Restaurant General Manager/ Ass. General Manager
Big Onion Hospitality
06.2020 - Current
Server/Bartender Shift Manager
Pop Hospitality
01.2016 - 06.2020
High School Diploma -
Beech Senior High School
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