Michael Szczypkowski
Glen Ellyn
Summary
Analyst focused on Customer Technical enablement with a track record in EDI integrations, troubleshooting and technical support. Skilled in cross-functional teamwork and enhancing customer satisfaction through clear communication. Committed to delivering effective solutions to technical problems.
Overview
30
30
years of professional experience
Work History
Customer Technical Enablement Analyst
Essendant
Lincolnshire
05.2017 - Current
- Collaborated with cross-functional teams to identify and resolve technical issues efficiently.
- Provided timely technical support to users troubleshooting system challenges.
- Established and maintained strong relationships with colleagues and stakeholders. with internal personnel and software vendors.
- Provided training to staff on new technologies and system updates.
- Integrated customers into EDI by reviewing EDI specifications and gathering information for the testing phase.
- Worked with Government dealers on GSA requirements needed for electronic orders.
- Contributed to regression testing to ensure system reliability across various platforms. with multiple cross-functional teams for a wide platform of various systems/programs.
- Was a go-to contact for both Sales and the Customer Care team on all areas of support.
Customer Technical Support - Level 2
Essendant
Lincolnshire
01.2012 - 05.2017
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Technical Support - Level 1
Essendant
Lincolnshire
04.1996 - 01.2012
- Executed day-to-day duties with accuracy and efficiency to support team objectives.
- Collaborated with diverse coworkers to resolve product and service issues, ensuring alignment with team goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly and effectively to enhance support experience.
- Supported customers by addressing their requests and providing accurate information to enhance their experience.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Westmont High School
Westmont, IL06-1986
Skills
- Technical troubleshooting
- EDI integration
- Regression testing
- System support
- Cross-functional collaboration
- Customer relationship management
- Data analysis
- Effective communication
- Problem solving
- Team leadership
- Attention to detail
- Priority management
Timeline
Customer Technical Enablement Analyst
Essendant
05.2017 - Current
Customer Technical Support - Level 2
Essendant
01.2012 - 05.2017
Customer Technical Support - Level 1
Essendant
04.1996 - 01.2012
High School Diploma -
Westmont High School