Michael Sylvester
North Riverside
Summary
Customer Service professional with 15 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. A timely and situationally aware employee dedicated to supporting productive work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Graduate Program Coordinator
K-12 Teachers Alliance
Frankfort, IL
04.2022 - Current
- Managed student records in data management systems, maintaining accuracy and confidentiality in compliance with regulations.
- Streamlined application processes through implementation of digital tools, improving efficiency and user experience for applicants.
- Led initiatives to assess program effectiveness, utilizing feedback to drive continuous improvement in service delivery.
- Maintained up-to-date knowledge of industry trends and best practices in higher education administration to continuously refine graduate programs offerings.
- Developed training materials for new program participants, enhancing onboarding process and resource accessibility.
Service Clerk
Jewel-Osco
Clarendon Hills, IL
06.2007 - 04.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
Education
Morton College
Cicero, IL2008
GED -
Morton West High School
Berwyn, IL2007
Skills
- Upbeat and positive personality
- Courteous with strong service mindset
- Exceptional customer service
- Multi-tasking strength
- Problem-solving skills
- Meeting sales goals
- Inventory management
- Attention to detail
- Intermediate knowledge of Microsoft Office
- Fast learner
References
Marc Familaran - Jewel-Osco Manager (630) 888-1297
Kurt Zitta - Jewel-Osco Manager (630) 891-1534
Timeline
Graduate Program Coordinator
K-12 Teachers Alliance
04.2022 - Current
Service Clerk
Jewel-Osco
06.2007 - 04.2022
Morton College
GED -
Morton West High School