Michael Singhaseni
Chicago
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Associate/Merchandiser(O'hare Airport)
Hudson News/Brookstone
10.2024 - Current
- As a sales associate and merchandiser, my duties are to serve customers and perform inventory upkeep. This includes but isn't limited to store layout reworks, strategizing sales, pricing and/or reporting sales trends.
Engine Calibrator/Electronic Fuel Injection Tuner
Mspec Tuning
01.2014 - Current
- I am a self employed Tuner/ efi calibrator who is partnered with a few local dyno shops that facilitate their dyno for me while I tune remotely
Window Clerk
Global CFS
03.2025 - 06.2025
- Processed incoming and outgoing mail efficiently to ensure timely deliveries.
- Operated postal equipment, including scales and sorting machines, for optimal workflow.
- Maintained accurate records of shipments and inventory to support operational reliability.
- Assisted customers with inquiries and transactions, enhancing overall service experience.
Warranty Administrator
Napleton Corporate
02.2024 - 11.2024
- Warranty RO audit and submission clerk. Working directly with a team of administrators to rectify anything required on the schedule in order to receive payment for claims
Service BDC Representative, Warranty Administrator
McGrath Family of Dealerships
01.2024 - 04.2024
- I started out with Mcgrath as a BDC agent on the service side. I worked as an agent in their call center answering calls, doing follow ups with customers to see how their visit went or made calls to confirm upcoming appointments. I was trained in Honda IN and Xtime for this position. I was then promoted to be a warranty administrator which set me in with the service department. I worked with DealerBuilt, Lightyear and Honda IN for this position. There was daily communication with the service advisors, service managers, the technicians and parts department. My duties included auditing RO's, correcting technician punch times per labor op book time, coding lines for warranty submission and filing physical hard copies for inventory records.
Service Advisor/Writer
Berman Nissan
06.2023 - 01.2024
- I served as a service advisor in a high traffic service lane. This position was 100% commission based on CSI. I was trained in Tekon and periodically would use integrated BDC tools to serve and organize the service team. My responsibilities were to greet and write up customers then keep them informed on their vehicle's status, daily RO audits for any internal or warranty errors for submissions, phone reception, scheduling and/or cancelling/ rescheduling appointments, daily review of parts pending, ordered or received in correlation with RO's in progress.
Shop Manager
Touge Factory
07.2018 - 03.2020
- My duties extended from managing a team of Service Technicians, Quoting and invoicing customers and scheduling service appointments along with being hands on assisting with advanced specialty work.
Motorsports Competition Director
GridLife
01.2014 - 10.2017
- As a motorsports competition director my goal was to satisfy competitors, spectators and sponsors in finding parity amongst competition classes and the various cars that compete. This includes revising the rulesets as necessary then inspecting and auditing vehicles and competitors to everyone's satisfaction. GridLife started as a small grassroots event primarily focused in the midwest but has since grown into a worldwide sensation with events all across the United States and Canada.
EFI Calibrator, Software Beta Tester
Racespec/Xenocron
01.2012 - 12.2015
- As a lead tuner at Xenocron, I handled greeting customers and walking them through the tuning process. After each tune session, a plan for possible upgrades and improvements were always discussed, as a vital opportunity for upselling. As a Full time tuner in house, I was tasked with testing new software and firmwares for many tuning companies. I was to test functionality and look for bugs and faults.
Automotive Performance Shop Owner/Operator
ProFunction Automotive
04.2006 - 12.2014
- I opened a shop out of necessity. I was consumed with so much side work with wrenching on cars and much time spent participating in motorsports events. With no prior education or training on running a business I managed to learn my way around payroll, quickbooks, accounts payable and receivable. Naturally I absorbed all duties such as service writing, parts sales, shipping, customer service, scheduling and human resources.
Department Manager
The Home Depot
04.2001 - 01.2006
- As a department manager I was responsible for the scheduling and assigning tasks for 7 full time employees and 4 part timers. Corporate planograms were necessary as was perfect store appearance.
Education
Some College - Accounting, Automotive
City Colleges of Chicago-Harry S Truman College
Chicago, IL10.2001
Skills
- Auto estimating
- QuickBooks
- Epic
- Automotive service
- Communication skills
- English
- Retail sales
- Product management
- Social media marketing
- Typing
- CRM software
- Customer support
- Auto service management
- Windows
- Customer service
- Journal Entries
- Data entry
- Office management
- Front desk
- Basic math
- Medical terminology
- Dealership experience
- Service writing
- Microsoft Office
- Time management
- Vehicle maintenance
- Organizational skills
- Automotive diagnostics
- Office Management
- E-Commerce
- Phone etiquette
- Computer skills
- Analysis skills
- Automotive repair
Certification
Driver's License
Timeline
Window Clerk
Global CFS
03.2025 - 06.2025
Sales Associate/Merchandiser(O'hare Airport)
Hudson News/Brookstone
10.2024 - Current
Warranty Administrator
Napleton Corporate
02.2024 - 11.2024
Service BDC Representative, Warranty Administrator
McGrath Family of Dealerships
01.2024 - 04.2024
Service Advisor/Writer
Berman Nissan
06.2023 - 01.2024
Shop Manager
Touge Factory
07.2018 - 03.2020
Engine Calibrator/Electronic Fuel Injection Tuner
Mspec Tuning
01.2014 - Current
Motorsports Competition Director
GridLife
01.2014 - 10.2017
EFI Calibrator, Software Beta Tester
Racespec/Xenocron
01.2012 - 12.2015
Automotive Performance Shop Owner/Operator
ProFunction Automotive
04.2006 - 12.2014
Department Manager
The Home Depot
04.2001 - 01.2006
Some College - Accounting, Automotive
City Colleges of Chicago-Harry S Truman College
Additional Information
I've added this additional information section to discuss my physical condition as I am handicapped from a brain aneurysm I suffered 2 years ago. This resulted in 2 strokes and has left me hemiplegic with my left side paralyzed. I am constantly recovering and evolving my adaptations to normal living. I am slightly limited on my physical capabilities, I am limited on what I can carry as I have only one arm to work with. My goal has been to not let this handicap slow me down or limit what I am capable of. I am always willing to absorb any responsibilities or duties that are within my abilities. As a prime example I was told by doctors that I would likely not be able to walk again. My love for animals has pushed me enough to take on volunteering at animal shelters on the weekends. A handicapped guy showing up to walk and bathe dogs is less than ideal, but we make it work.