Michael Sheinker
Rosh Ha‘Ayin
Summary
Dynamic and results-oriented professional with a proven track record at Partner Communications Company, excelling in network troubleshooting and fostering teamwork. Spearheaded initiatives that significantly reduced downtime and enhanced network efficiency. Skilled in diagnostics and incident response, with a knack for promoting a positive work environment. Passionate about training and mentoring new team members, driving operational excellence and collaboration with other teams.
Overview
14
14
years of professional experience
Work History
NOC Operator
Partner Communications Company
01.2021 - 03.2024
- NOC Team Training: Led the onboarding and training program for new employees, ensuring they were fully equipped with the necessary skills and knowledge to perform their roles effectively.
- Employee Scheduling: Developed and managed work schedules for the NOC team, optimizing staffing levels to ensure 24/7 operational coverage and efficient workflow.
- Technical Skill Development: Continuously improved personal technical skills through ongoing research, training, and professional development opportunities.
- Downtime Reduction: Achieved reduced downtime through proactive identification and resolution of system issues.
- Documentation: Maintained detailed documentation of incidents, root causes, and resolutions for future reference and analysis.
- Network Efficiency: Enhanced network efficiency by monitoring and troubleshooting various systems in a 24/7 environment.
- Cross-Functional Collaboration: Collaborated with cross-functional teams to ensure seamless operations and effective problem-solving.
- Issue Resolution: Diagnosed and resolved hardware and software issues promptly.
- Tool Proficiency: Experienced with Elastic Search, Zabbix, and Splunk.
- Networking Troubleshooting: Knowledgeable and experienced in troubleshooting networking issues, including IP, BGP, ISIS, ARP, DNS, and DHCP.
- Hardware Troubleshooting: Skilled in troubleshooting hardware issues in Juniper products (MX Series routers, ACX Layer-3 switches), F5 DDoS protection, and load balancers.
- Process Improvement: Implemented process improvements that increased the efficiency and effectiveness of NOC operations.
- Performance Monitoring: Utilized monitoring tools to track performance metrics and ensure compliance with service level agreements (SLAs).
- Security Management: Applied security best practices to safeguard network infrastructure and mitigate potential threats.
- Incident Management: Coordinated incident response efforts, ensuring rapid resolution and minimal impact on operations.
- Mentorship: Provided mentorship and guidance to junior staff, fostering a collaborative and supportive work environment.
- Project Management: Managed and contributed to various projects aimed at upgrading and enhancing network systems.
Technical Support
Partner Communications Company
01.2020 - 01.2021
- Client Satisfaction: Optimized client satisfaction by providing timely and efficient technical support, ensuring quick resolution of issues and maintaining high service standards.
- Policy Adherence: Ensured strict compliance with company policies and procedures while delivering outstanding technical support services, contributing to consistent and reliable service delivery.
- Multilingual Support: Enhanced customer satisfaction by offering prompt and effective technical support and troubleshooting for ISP issues (router, modem, Wi-Fi, etc.) via telephone in Hebrew, Russian, English, and French, catering to a diverse customer base.
- Comprehensive Support: Improved customer satisfaction by delivering thorough and knowledgeable technical support for PC hardware and software, TV streamers, and email services, addressing a wide range of customer needs.
- Employee Training: Played a key role in training and mentoring new employees, sharing expertise and best practices to contribute to their development and the overall efficiency and performance of the support team.
Barista
Caffe Pelpelt
09.2017 - 12.2019
- Workspace Maintenance: Maintained a clean and organized workspace to ensure optimal productivity and safety.
- Customer Interaction: Pleasantly interacted with customers during busy periods, fostering a fun and positive environment.
- Daily Cleaning: Cleaned counters, machines, utensils, and seating areas daily to maintain hygiene standards.
- Time Management: Managed time effectively to balance front-of-house tasks with back-of-house inventory management, ensuring adequate stock levels and reducing wastage.
- Customer Complaint Resolution: Handled customer complaints professionally and resolved issues to maintain customer satisfaction.
- Equipment Operation: Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment efficiently.
- Employee Training: Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise to ensure consistent service quality.
Self Employed
La Grand Masino Longlounee
09.2010 - 06.2017
- Entrepreneurial Leadership: Demonstrated self-motivation and a strong sense of personal responsibility by successfully building and managing the family business from the ground up.
- Strategic Planning and Execution: Developed and implemented strategic plans to drive business growth and profitability.
- Independent and Collaborative Work: Skilled at working both independently and collaboratively, effectively managing tasks and coordinating with stakeholders to achieve business objectives.
- Rapid Learning and Adaptability: Proven ability to quickly learn and adapt to new situations, ensuring the business remains competitive and operationally efficient.
- Operational Management: Managed daily operations, including inventory control, customer service, and staff management, ensuring high levels of productivity and customer satisfaction.
- Utility and Facility Management: Handled all utilities and maintenance tasks, ensuring smooth and uninterrupted business operations.
- Renovation and Improvement: Oversaw renovation projects, enhancing the business premises to improve functionality and appeal.
- Financial Oversight: Monitored financial performance, managed budgets, and implemented cost-saving measures to enhance profitability.
- Marketing and Promotion: Developed and executed marketing strategies to attract new customers and retain existing ones, contributing to business grow
Education
Bachelor of Science - Computer Science
Open University Israel
Raanana, Israel09.2027
No Degree - Network And System Administration
HackerU
Ramat Gan, Israel08.2020
Skills
- Network Administration and Troubleshooting
- Software and Hardware diagnostics
- Scripting Languages : Python, Java, C, PowerShell
- SLA adherence Incident Management and escalation procedures
- Performance Analysis
- Friendly and Positive Attitude
- Teamwork and Collaboration
Languages
Hebrew
Native language
French
Intermediate
B1
English
Proficient
C2
Russian
Proficient
C2
Timeline
NOC Operator
Partner Communications Company
01.2021 - 03.2024
Technical Support
Partner Communications Company
01.2020 - 01.2021
Barista
Caffe Pelpelt
09.2017 - 12.2019
Self Employed
La Grand Masino Longlounee
09.2010 - 06.2017
Bachelor of Science - Computer Science
Open University Israel
No Degree - Network And System Administration
HackerU
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