MICHAEL SEREBRYANY

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

• Senior Program and Delivery Lead | Expert in Delivering Strategic Outcomes for Global Clients
• Summary
• Results-driven leader with extensive experience managing multimillion-dollar international programs
• Proven expertise in leading cross-functional teams, driving strategic initiatives, and fostering partnerships to deliver impactful solutions
• Skilled in developing detailed work plans, managing client relationships, and overseeing multiple projects to achieve business objectives
• Seek the challenging position of Senior Program Manager or Program Director
• Core Competencies
• Program & Project Management: Project Lifecycle, Strategic Planning, Program Governance, Agile & Waterfall, Budget & Financial Management, Change Management
• Leadership & Team Management: Cross-Functional Collaboration, Team Mentorship, Direct & Matrix Management, Innovation Culture, Continues Improvements
• Technical Proficiency: SaaS Models, Cloud Solutions (Hybrid & On-Premises), Risk Management, KPI & SLA Implementation, Microsoft Office & Project, Jira, SAFe Agile
• Professional Experience
• Head of Program Management 05/2024 - Current
• KAtech CJSC Azerbaijan
• Spearheaded strategic initiatives to secure and expand business opportunities, leading to significant growth with three key clients in the telecommunications and fintech sectors
• Designed and executed client acquisition strategies, optimizing the firm's presence in Azerbaijan
• Oversaw multi-million-dollar budgets, ensuring strict cost control and efficient allocation of resources
• Conducted in-depth feasibility assessments for technology initiatives, balancing technical, financial, and operational requirements
• Senior Program Manager / Program Director 04/2018 – 5/2024
• Amdocs Israel
• Led end-to-end strategic programs, including complex BSS and OSS transformations for Tier 1 and 2 telecom providers across Europe, ensuring seamless delivery from pre-sale to go-live
• Orchestrated portfolio management activities for multiple large-scale programs, aligning strategic objectives with client goals and achieving a 95% client satisfaction rate through continuous stakeholder engagement and feedback loops
• Managed a $20M+ project, achieving 100% on-time delivery while enhancing operational efficiency by 15%
• Oversaw a team of 100+ professionals, establishing SLA/KPI frameworks that reduced overhead costs by 20%
• Executed on-prem, hybrid, and SaaS deployment models for telecom providers, cutting deployment costs by 10% while meeting business objectives and ensuring seamless integration with existing infrastructure
• Engaged with C-level executives and cross-functional teams to define project scopes, deliverables, and success metrics
• Facilitated risk mitigation strategies, minimizing project disruptions and ensuring timely program completion
• Program Manager 09/2010 – 04/2018
• Amdocs Israel
• Directed telecom BSS transformations, CRM upgrades, and infrastructure deployments across South America and Europe, ensuring compliance with international standards
• Enhanced customer satisfaction and reduced project timelines through proactive stakeholder management and resource optimization
• Managed a distributed team across India, Europe, and Israel, implementing Agile/Waterfall methodologies to boost team efficiency
• Acted as a liaison between internal departments and clients, translating business requirements into actionable solutions
• Led vendor negotiations and third-party partnerships to align with project goals and budgetary constraints
• Partnership Product Strategy in CTO Office 03/2008-09/2010
• Amdocs Israel
• Supported joint product development with global leaders like IBM, HP, and Intel, identifying technological synergies and market opportunities
• Conducted market intelligence analysis, informing strategic roadmap planning and execution
• Spearheaded strategic alliances with tech giants, driving the integration of cutting-edge solutions that increased joint product offerings by 25%, leveraging expertise to align with Amdocs' long-term vision
• Benchmark Team Manager 04/2004-03/2008
• Amdocs Israel
• Led large-scale performance benchmarking for integrated products, collaborating with leading hardware vendors to optimize system capabilities
• Directed a multinational benchmarking team in executing comprehensive performance evaluations, achieving a 25% improvement in system response times across diverse client environments by leveraging advanced analytics and strategic partnerships
• R&D Manager 03/1994-04/2004
• Amdocs Israel
• Managed the development and delivery processes, overseeing programming teams and ensuring high-quality outputs for customer deployments
• Directed cross-functional teams in innovative R&D projects, accelerating product release cycles by 30% using advanced methodologies and fostering a culture of continuous improvement
• Education
• Technion, Israel Institute of Technology
• 1991-1994
• Bachelor of Science in Applied Mathematics and Computer Science
• Certificates & Courses
• AWS Cloud Essentials for Business Leaders
• Essential of Software-as-a-Service (SaaS) Business
• Customer Success Manager: Fundamentals
• Advanced Project Management
• Languages
• English – proficient
• Hebrew - native
• Russian - native