MICHAEL RUBIK
Chicago
Summary
Dynamic operations management professional with a proven track record in optimizing workflows and enhancing efficiency across diverse teams. Expertise in leading high-performing groups, fostering collaboration, and driving measurable results through effective problem-solving and adaptability in fast-paced environments. Proficient in inventory management, process improvement, and staff training, with a management philosophy emphasizing the empowerment of team members to deliver exceptional service. Committed to maintaining a strong work ethic and reliability, ensuring excellence in all aspects of operations.
Overview
21
21
years of professional experience
Work History
Operations Supervisor
CentraState TeamCare
Chicago, IL
03.2021 - 11.2025
- Oversaw daily workflow allocation and service delivery to ensure adherence to service level agreements (SLAs) and productivity benchmarks.
- Enhanced operational efficiency through diligent KPI monitoring, trend analysis, and execution of strategic improvements to surpass company quality and production goals.
- Conducted thorough audits of member interactions and benefit case processing, maintaining compliance with established plan documents and regulatory guidelines.
- Analyzed QA data and identified root causes of systemic issues to optimize workflows and reduce rework through targeted corrective actions.
- Designed and executed comprehensive coaching initiatives and performance evaluations aimed at ensuring all team members met or exceeded established KPIs.
- Ensured documentation integrity across USD CRM V3 facets and internal systems, supporting regulatory compliance and enhancing accuracy of all benefit transactions.
- Partnered cross-functionally with Claims, Loss of Time, and Research departments to resolve complex escalations and implement process enhancements that improved turnaround times and member satisfaction.
- Coordinated interactions with local union leadership, maintaining clarity in communication and ensuring consistent benefit administration for member satisfaction.
- Championed continuous improvement initiatives focused on operational efficiency, compliance adherence, and enhanced member experience.through QA reviews.
- Coordinated efforts among local union teams to maintain high standards of service delivery.
Rehabilitation Aide
Athletico
Willowbrook, IL
03.2005 - 05.2024
- Assisted physical therapists in implementing individualized treatment plans for patients recovering from injury, surgery, and chronic conditions.
- Guided patients through prescribed therapeutic exercises, ensuring proper form, safety, and adherence to rehabilitation protocols.
- Prepared and applied therapeutic modalities including heat, ice, electrical stimulation, and ultrasound under therapist supervision.
- Supported mobility training, gait training, strengthening programs, and functional movement exercises to promote patient recovery and independence.
- Monitored patient responses during therapy sessions and communicated progress or concerns to licensed clinical staff.
- Educated patients on home exercise programs and proper techniques to reinforce treatment plans outside of the clinic.
- Maintained cleanliness and organization of treatment areas, ensuring equipment was sanitized and clinic safety standards were upheld.
- Assisted with patient scheduling, intake procedures, insurance verification, and documentation to support efficient clinic operations.
- Ensured compliance with HIPAA regulations and clinic policies while maintaining patient confidentiality.
- Contributed to a positive patient experience by providing supportive, compassionate care in a fast-paced outpatient environment.
Benefits Specialist
CentraState TeamCare
Chicago, IL
07.2017 - 03.2021
- Administered employee and/or union benefit plans including health, dental, vision, pension, disability, and life insurance programs.
- Reviewed eligibility, enrollment applications, and supporting documentation to ensure accurate benefit activation and compliance with plan guidelines.
- Resolved complex member inquiries regarding coverage, claims status, eligibility requirements, coordination of benefits, and plan provisions.
- Interpreted plan documents, summary plan descriptions (SPDs), and collective bargaining agreements to ensure accurate benefit determinations.
- Investigated and resolved claims discrepancies, billing issues, and payer conflicts by coordinating with carriers, third-party administrators, and internal departments.
- Processed benefit changes including life events, terminations, COBRA notifications, and dependent updates in accordance with regulatory timelines.
- Maintained accurate member records within CRM systems and benefit administration platforms to ensure data integrity and audit readiness.
- Conducted quality reviews of benefit transactions to ensure compliance with company policies, ERISA guidelines, and union requirements.
- Partnered with payroll, HR, claims, and external vendors to ensure seamless benefit processing and issue resolution.
- Educated members and employees on benefit options, enrollment procedures, and coverage details to improve understanding and satisfaction.
- Assisted with escalations, appeals, and grievance processes, providing thorough documentation and research to support case resolution.
- Contributed to process improvements that enhanced efficiency, reduced errors, and improved overall member experience.
Nutrition Consultant
At Home With You
Westmont, IL
09.2014 - 09.2017
- Conducted comprehensive nutrition assessments, evaluating patients’ medical history, lifestyle habits, dietary patterns, and health goals to create personalized care plans.
- Developed and implemented individualized nutrition programs to support patients’ weight management, chronic disease prevention, performance, and overall wellness.
- Provided one-on-one counseling and education to patients on balanced eating, portion control, meal planning, and sustainable lifestyle modifications.
- Monitored patient progress through follow-up sessions, adjusting nutrition plans and recommendations to meet evolving health needs and goals.
- Collaborated with healthcare providers, therapists, and interdisciplinary wellness teams to ensure coordinated, patient-centered care.
- Delivered group education sessions and workshops to enhance patient understanding of healthy eating, metabolic health, and supplementation strategies.
- Documented patient consultations, treatment recommendations, and progress notes in compliance with HIPAA and clinic policies.
- Provided guidance on supplementation, hydration, and performance nutrition to support patients’ recovery and long-term wellness.
- Maintained a safe, organized, and supportive care environment to optimize patient engagement and outcomes.
- Applied evidence-based nutrition research and clinical best practices to ensure high-quality, effective patient care.
Education
Bachelor of Science Degree - Nutrition
Benedictine University
Lisle, IL01.2013
Skills
- Proficient in CRM software as well as knowledgeable in V3, FACETS, USD/CRM Pension Eligibility, S3 and UKG
- Skilled in Calabrio work force optimization software
- Advanced user of Microsoft office
- Employee Engagement & Retention
- Conflict Resolution & Ethical Decision Making
- Employee Relations & Performance Management
- Coaching Feedback & Corrective Action
- Policy & Compliance (Union, Benefits, Workplace Standards)
- Familiar with ADP and UKG
- Escalation handling issues resolution
- Quality Assurance QA audits and evaluations
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Employee development
- Management
- Quality assurance
- Customer relationship management
- Scheduling coordination
- Project management
- KPI tracking
- Microsoft office
- Customer service management
- Motivational leadership
- CRM/USD software with AI
Timeline
Operations Supervisor
CentraState TeamCare
03.2021 - 11.2025
Benefits Specialist
CentraState TeamCare
07.2017 - 03.2021
Nutrition Consultant
At Home With You
09.2014 - 09.2017
Rehabilitation Aide
Athletico
03.2005 - 05.2024
Bachelor of Science Degree - Nutrition
Benedictine University