Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Michael Robinson

Berwyn,IL

Summary

Have over 11 years of experience providing management and customer service in busy, functional environments such as restaurants, retail stores, and warehouses. Becoming an Amazon driver not that long after becoming dispatcher and after that being promoted to Operations Manager. A well-mannered, self-motivated individual with a history of achievements in rising above expectations in customer satisfaction and employee productivity. A strong honest team player and leader with a commitment to providing outstanding management and healthy work environment. Seeking not just a job but a career.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

U-Haul
07.2023 - 06.2024
  • Manage the fleet to deliver clean and well-maintained equipment
  • Perform profit/loss analyses
  • Hire and mentor new team members
  • Track and itemize inventory
  • Manage the personnel budget
  • Ensure that customers receive the highest quality of care
  • Keep track of fuel receipts and petty cash
  • Clean and monitor the premises, and maintain a secure environment
  • Participate in ongoing continuous U-Haul education through U-Haul University

Operations Manager Amazon DSP

bruiser trucking llc
10.2019 - 07.2023
  • Fleet Management - Ensure timely repairs and maintenance through coordination with vendors
  • Ensure we have spare trucks to execute Amazon committed routes comfortably
  • Maintain good fleet condition that meets Amazon standards
  • Negotiate well with vendors to save on repair costs
  • Ensure registrations and insurances are always up to date
  • Hiring, Onboarding, Orientation and Training - Ensure through hiring and onboarding that headcount is more than sufficient to always comfortably execute committed routes during slow and peak seasons
  • Weekly Schedule - Prepare weekly schedule to ensure adequate coverage, efficient operations and no overtime
  • Labor Cost Control - Monitor employee schedule and punches to ensure only necessary headcount is on the clock
  • Ensure mandatory lunch breaks are taken and recorded
  • Monitor for excessive breaks and employees 'milking the clock'
  • Employees Coaching and Discipline - Promote a positive culture and do necessary coaching and take disciplinary actions to get the best performance and reliability from employees
  • Performance Monitoring - Ensure driver's production, quality, and safety metrics are achieved for highest rated performance
  • Worker's Comp Claims Administration - Ensure coordination with employees and WC insurance agent to timely and accurately file any injury claims
  • Amazon Relationship Management - Always ensure a good and positive working relationship with Amazon management through regular communication and delivering results
  • Escalations Management - Do due diligence and promptly respond to Amazon escalations about employees, payroll, or fleet related issues
  • Annual Audits - Participate in providing Amazon auditors required documentation pertaining to hiring/onboarding and worker's comp to pass annual audits

Shift Leader

Jimmy John's Sandwiches
04.2017 - 09.2019
  • Primary responsibility is to deliver sandwiches to customers in the designated delivery area
  • Check all products for accuracy against quality standards and deliver products to customers in a safe, courteous and timely manner
  • Takes phone orders and completes delivery tickets in a courteous and timely manner
  • Accepts payment from customers for orders
  • Works with management at the end of the shift to reconcile cash from delivery sales
  • Makes fast, accurate and consistent sandwiches.

Sales Rep/Store Manager

Boost Mobile
03.2012 - 01.2017
  • Facilitating retail sales of cellular phones and wireless services to the general public
  • Creating additional sales opportunities through creative marketing campaigns
  • Continually increasing knowledge of telecommunications products and services
  • Observing retail sales reps selling process, teaching best practices and ensuring delivery of top-tier customer service
  • Seeking additional sales through creative marketing and community involvement
  • Developing and monitoring action plans for the accomplishment of daily/month sales goals
  • Prepare Wireless Specialist reviews with approval from the District Sales Manager
  • Facilitate new hire sales training program and ensuring that required elements are completed
  • Pre-screening of job applicants and conducting all interviews
  • Hiring of new employees with approval from the District Sales Manager
  • Conduct disciplinary action plans as needed with approval from the District Sales Manager
  • Manage shift scheduling

Education

Proviso West High School
01.2008

Skills

  • TIME MANAGEMENT
  • PROBLEM SOLVING
  • Store Management Experience
  • English
  • Management
  • Retail management
  • Customer service
  • Sales
  • Leadership
  • Communication skills
  • Forklift
  • Driving
  • Payroll
  • Restaurant experience
  • Warehouse management
  • Interviewing
  • Customer relationship management
  • Cash handling
  • Shift management
  • Supervising experience
  • Retail sales
  • Store management
  • Sales management
  • POS
  • Inventory control
  • Assistant manager experience
  • Food service
  • Profit & loss
  • Budgeting
  • Cash register
  • Problem Solving
  • Strong Work Ethic
  • Time Management

Certification

  • Driver's License
  • Non-CDL Class C
  • Forklift Certification

Personal Information

Willing To Relocate: Anywhere

Timeline

General Manager

U-Haul
07.2023 - 06.2024

Operations Manager Amazon DSP

bruiser trucking llc
10.2019 - 07.2023

Shift Leader

Jimmy John's Sandwiches
04.2017 - 09.2019

Sales Rep/Store Manager

Boost Mobile
03.2012 - 01.2017

Proviso West High School

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Michael Robinson