Michael Rivera
Chicago
Summary
I am a professional motivated to provide high-end service to facility guests. Known for positive attitude and years of providing exceptional customer service and assistance. I have a wide array of skill sets that I have received from years of work experience, and I am ready for the next learning venture.
Overview
7
7
years of professional experience
Work History
Trainer
Chick-fil-A
Melrose Park
09.2022 - Current
- Facilitated hands-on training sessions for new employees in food safety practices.
- Assisted management in onboarding new hires through orientation presentations.
- Handled customer inquiries in an efficient manner while providing excellent service.
- Managed time effectively by multitasking different duties simultaneously during peak hours.
Material Handler
Restaurant Depot
Chicago
06.2020 - 08.2022
- Operated forklifts to move materials within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate placement of products.
- Maintained inventory accuracy through regular cycle counts and reporting discrepancies.
- Collaborated with team members to meet daily operational goals and timelines.
- Followed safety protocols to ensure a secure working environment for all staff.
Passenger Service Assistant
Prospect Airport Services
Rosemont
08.2018 - 12.2019
- Helped usher passengers to the proper places, including wheelchair users and passengers with special needs.
- Assisted passengers with check-in procedures and boarding processes.
- Monitored waiting areas for passenger needs and addressed concerns promptly.
Education
High School Diploma -
Carl Schurz High School
Chicago, IL05-2019
Skills
- Customer service
- Safety compliance
- Material handling
- Problem solving
- Teamwork and collaboration
- Employee training
- Forklift operation
Timeline
Trainer
Chick-fil-A
09.2022 - Current
Material Handler
Restaurant Depot
06.2020 - 08.2022
Passenger Service Assistant
Prospect Airport Services
08.2018 - 12.2019
High School Diploma -
Carl Schurz High School
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