Michael Reid-Toro
Gurnee
Summary
Proven Service Delivery Coordinator at Gallardo Empire Trucking, adept in workflow coordination and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in vehicle inspections and teamwork, I excel in optimizing delivery processes and team performance. My approach has consistently resulted in improved service delivery and stakeholder relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Service Delivery Coordinator
Gallardo Empire Trucking
11.2019 - Current
- Loaded and unloaded cargo to sustain integrity of goods delivered.
- Conducted daily mechanical, safety, and emergency equipment checks for optimal performance.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Analyzed load-related documentation and completed and accurate records.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Manager
Wendys Resturaunt
02.2017 - 02.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Warren Township High School
Gurnee, Il05.2017
Skills
- Paperwork Processing
- Workflow Coordination
- Delivery Coordination
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Vehicle inspections
- Task Prioritization
- Route Planning
Timeline
Service Delivery Coordinator
Gallardo Empire Trucking
11.2019 - Current
Manager
Wendys Resturaunt
02.2017 - 02.2024
High School Diploma -
Warren Township High School
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