Michael Rainey
Maywood
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Footlocker Retail
North Riverside
10.2021 - Current
- Ensured all safety protocols were followed at all times by staff members.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Handled cash register transactions accurately while providing excellent customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Developed and maintained store policies and procedures.
- Organized merchandise displays according to seasonal promotions or special events.
- Initiated new product training sessions for employees to improve product knowledge.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Monitored employee performance and provided feedback on a regular basis.
- Coordinated stock replenishment processes as needed based on sales trends.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Performed regular audits to ensure compliance with company standards.
- Drafted detailed reports on store performance for upper management review.
- Recruited, trained and managed a team of 20+ employees.
- Created engaging merchandise presentations to motivate impulse purchases.
- Executed merchandising strategies to support store sales growth.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Increased store sales by cross-selling complementary items.
- Built and maintained strong working relationships with team members.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prepared and submitted nightly bank deposits.
- Organized new stock for floor placement.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Insight Global
Naperville
08.2019 - 03.2021
- Customer service/ Tech Support with Dyson
- Took between 80-100 calls a day
- Made sales
- Troubleshooted all Dyson products
- Registered Customers
Daycare Provider
GG's Daycare
Bellwood
06.2017 - 02.2019
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Balanced schedules to provide optimal rest, play and educational periods
- Secured indoor and outdoor premises to protect children under care
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
- Improved group and individual behavior with positive management strategies
- Discussed new developments, misbehavior and concerns with parents or guardians
- Enforced rules to teach manners and maintain safe environment
- Organized and planned age-appropriate lessons involving reading, crafts, games and other activities.
- Led children in tidying up, handwashing and other task to teach responsibility
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Used techniques such as positive reinforcement and behavior modeling with instill discipline in children
- Maintained organized and clean classroom and work areas
- Cleaned up spills promptly and conducted thorough sanitizing every day to control infections
- Encouraged positive behaviors, including patience with teachers and fellow kids
- Implemented and oversaw activities centered on promoting learning and imaginative play
- Kept children safe and secure at all times
- Assisted children in developing fine motor skills in preparation of preschool and kindergarten
Driver
Corporate Transit Of America
Bridgeview
07.2015 - 08.2017
- Logged deliveries using time sheets, including drop-off times and any special conditions
- Demonstrated professional conduct with clients and families to deliver outstanding customer service
- Loaded and unloaded merchandise efficiently to meet demanding route targets
- Planned optimal routes to minimize delays and maximize time efficiency
- Coordinated with team members and remained flexible in work scheduling
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage
- Delivered goods and services to customers on time and in excellent condition
- Interacted with customers pleasantly to meet needs and drive satisfaction
- Verified contents of inventory loads against shipping papers to determine any discrepancies
Shift Leader
Culver's
Berwyn
05.2011 - 08.2015
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers
- Complied with all company safety procedures, policies and regulations to promote safe working environment
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
- Trained and supervised team member to maximize performance and meet daily objectives
- Assisted with performance reviews to identify areas of improvement and devise proactive approaches
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Participated in daily shift exchanges to coordinate tasks and handle special needs
- Mentored team members on techniques necessary to complete job tasks
Education
GED -
Ged Program
Chicago 06-2014
Skills
- Schedules
- Excellent multi-tasker
- Strong communication skills
- Client support
- Blending
- Maintenance
- Organization skills
- Day Care
- Early Childhood
- Childcare Provider
- Customer Service
- Call Center
- Customer Support
- Team supervision
- Issue resolution
- Blending expertise
- Equipment cleaning
- Safety proficiency
- Organizational strengths
- Superior organization skills
- Dependable and reliable
- Effective team player
- Cheerful and energetic
- Promotional support
- High-energy attitude
- Flexible scheduling
- Inventory control procedures
- Store maintenance
- Adaptive team player
- Cash handling accuracy
- Inventory management
- Visual merchandising
- Employee training
- Team building
- Conflict resolution
- Performance evaluation
- Market awareness
- Detail-oriented
- Hiring management
- Stock management
- Shrinkage control
- Highly motivated
- Staff management
- Coaching and mentoring
- Upselling and cross selling
- Accurate money handling
- Store operations
- Goal setting
- Problem-solving
- Strategic planning
- Retail operations
- Hiring and training
Certification
- CPR & First Aid, 11/01/17, 11/01/19
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Store Manager
Footlocker Retail
10.2021 - Current
Customer Service Representative
Insight Global
08.2019 - 03.2021
Daycare Provider
GG's Daycare
06.2017 - 02.2019
Driver
Corporate Transit Of America
07.2015 - 08.2017
Shift Leader
Culver's
05.2011 - 08.2015
GED -
Ged Program