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Commercial leader with extensive experience driving revenue growth, commercial transformation and operational excellence across multi-channel consumer and service-based environments. Expert in developing insight-led commercial strategies, embedding CRM/BI-driven decision-making, and leading high-performing teams across sales, account management and commercial operations. Skilled in translating customer, market and performance data into pricing models, sector prioritisation and growth strategies. Proven track record delivering margin expansion, process improvement and scalable commercial operating models within complex, matrixed organisations.

Results-driven sales and team development leader with 20+ years of experience driving revenue growth, building high-performing teams, and scaling business development efforts. I bring a strong foundation in sales, presales engineering, and operations, with a consistent track record of coaching teams, improving performance metrics, and delivering measurable pipeline and revenue outcomes.
My background includes 11 years in retail and hospitality within the lodging sector, giving me a deep understanding of operator challenges, customer experience, and revenue drivers. I combine that industry knowledge with extensive experience in training and enabling teams across sales, consulting, and implementation. In my current role, I lead onboarding and development efforts for new hires, coach sales teams on positioning and strategy, and drive alignment across cross-functional partners to ensure quality opportunities and successful execution.
I am highly metrics-driven, with a focus on productivity, pipeline health, and continuous improvement. I’ve built scalable processes, developed talent, and consistently exceeded performance goals in fast-paced, evolving environments. My approach is hands-on, entrepreneurial, and rooted in accountability, feedback, and team success.
I build teams that perform, create cultures that win, and drive results that scale.

Results-driven MBA candidate specializing in Business Analytics with expertise in architecting AI-powered operations to streamline complex business processes. Proven track record of leveraging n8n, Python, and Generative AI to modernize legacy workflows, reducing manual operational overhead through custom-designed intelligent systems. A strategic problem-solver who bridges the gap between technical AI capabilities and core business functions—finance, logistics, and marketing—to deliver transparent, data-backed solutions that scale organizational throughput and drive measurable ROI.

Visionary nonprofit leader with over 25 years of experience in strategic planning and team development. Known for navigating complex challenges, including the COVID-19 pandemic and civil unrest, while fostering a data-driven and accountable organizational culture. Under my leadership, transformed Glimmer into a technologically integrated entity, securing over $30 million in funding and significantly increasing donor trust. Recognized for compassionate yet strong leadership, consistently inspiring teams to achieve measurable impact and operational efficiency.

Michael Ottenfeld

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Manager Client Consulting

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Senior Account Executive

Regional Sales Manager

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Manager Client Consulting

Client Consultant/Team Lead

Senior Account Executive

Regional Sales Manager

Financial Counseling and Planning -

Business Administration -

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