Summary
Overview
Work History
Education
Skills
Timeline
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Michael Ortiz

Chicago

Summary

Dynamic professional with a proven track record in customer service and retail inventory management, notably at Cermak Fresh Market. Excelled in enhancing customer satisfaction and operational efficiency, while managing inventory to minimize waste. Skilled in fostering team productivity and providing technical assistance, demonstrating both strong interpersonal and analytical capabilities.

Overview

12
12
years of professional experience

Work History

Produce

Cermak Fresh Market
01.2025 - Current
  • Stocked food tables efficiently.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Assisted customers with produce questions.

Restaurant Waiter

Restaurant Refugio Maleño
01.2018 - 02.2022
  • Provided exceptional customer service to ensure a pleasant dining experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Youth Coordinator

Un Nuevo Tiempo
04.2016 - 12.2017
  • Managed youth groups within diverse areas of Venezuelan opposition politics.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.

Engineering Assistant

Telefonica Movistar
02.2013 - 03.2016
  • Supported engineers by overseeing multiple areas and ensuring the implementation of given orders.
  • Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
  • Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
  • Assisted in development, design and execution of projects.
  • Provided technical assistance to staff when needed.

Education

High School Diploma -

Liceo Lisandro Alvarado
Barquisimeto, Venezuela
06-2011

Skills

  • Customer service
  • Retail management experience
  • Retail inventory management
  • Operational efficiency
  • Inventory replenishment

Timeline

Produce

Cermak Fresh Market
01.2025 - Current

Restaurant Waiter

Restaurant Refugio Maleño
01.2018 - 02.2022

Youth Coordinator

Un Nuevo Tiempo
04.2016 - 12.2017

Engineering Assistant

Telefonica Movistar
02.2013 - 03.2016

High School Diploma -

Liceo Lisandro Alvarado

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Michael Ortiz