MICHAEL MWANGE

Work History

Teaboy

AAMAL SERVICES

Doha

09.2023 - Current

Proved successful working within tight deadlines and a fast-paced environment.
Identified issues, analyzed information and provided solutions to problems.
Exercised leadership capabilities by successfully motivating and inspiring others.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Customer Service Agent

Telcom Kenya

Nairobi

11.2018 - 12.2019

Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Communicated with clients regarding account services, statements, and balances.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Contacted customers to return routine and general calls promptly.
Adapted to new applications and maintained knowledge of current technologies.
Facilitated communications through management of inbound and outbound customer calls.
Responded to customer calls and emails to answer questions about products and services.

Head Waiter

Bonfire Adventures Kenya

Nairobi

01.2011 - 09.2018

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Supervised server staff and simultaneously served personal section of tables.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Managed food resources, memorized orders, and coordinated customer service.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
Trained staff members on use of POS system.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Prepared specialty desserts for customers for special occasions.
Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Stayed up-to-date on menu changes to help customers make food choices.
Checked identification for minimum age for sale of alcoholic beverages.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Summary

Overview

Work History

Teaboy

Customer Service Agent

Head Waiter

Education

High School Diploma -

Accomplishments

Photography

Timeline

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