Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Murphy

Chicago

Summary

Customer service professional with extensive experience in customer relationship management and technical support. Demonstrated ability to resolve customer issues efficiently while maintaining precise CRM documentation. Expertise in ensuring seamless interactions and delivering tailored solutions to meet client needs.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Cox Communications
Las Vegas
05.2022 - 11.2026
  • Facilitated customer product selection, orders, billing, returns, and exchanges, providing technical support to enhance customer satisfaction.
  • Resolved customer complaints promptly while delivering exceptional service.
  • Accurately documented customer interactions in CRM system to maintain comprehensive records.
  • Collaborated with departments to resolve complex issues, ensuring timely fulfillment of customer needs.

Customer Service Representative

AT&T
Las Vegas
11.2018 - 05.2022
  • Collaborated with technical teams to ensure smooth installation processes for customers.
  • Trained new sales staff on product knowledge and effective sales techniques to enhance customer interactions.
  • Maintained accurate customer account records within CRM system.
  • Calculated pricing and processed payments, ensuring accuracy in transactions and customer satisfaction.

Sales Associate

Sprint
Las Vegas
03.2016 - 11.2018
  • Upsold items aligned with customer interests and needs, contributing to overall sales growth.
  • Demonstrated product features tailored to address specific customer requirements.
  • Educated customers on product usage, emphasizing unique features and benefits to improve satisfaction.
  • Maintained current knowledge of promotions and product offerings to assist customers effectively.

Education

Associate of Arts - Marketing

UNLV
Las Vegas, NV
09-2016

Skills

  • Customer service
  • Customer relationship management
  • Order processing
  • Product knowledge
  • Technical support
  • CRM documentation

Timeline

Customer Service Representative

Cox Communications
05.2022 - 11.2026

Customer Service Representative

AT&T
11.2018 - 05.2022

Sales Associate

Sprint
03.2016 - 11.2018

Associate of Arts - Marketing

UNLV
Michael Murphy