Michael Murillo
2988 S Archer Ave
Summary
Dynamic and engaging worker with a proven track record at Sugar Factory American Brasserie, excelling in customer service, food handling and preparing drinks. Known for suggestive selling and maintaining high cleanliness standards, I effectively anticipate guest needs while fostering a collaborative team environment. Fluent in English and Spanish, Able to communicate and be patient with my tables to ensure I understand their needs and effectively serve any type of guest.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Sugar Factory American Brasserie
Chicago, IL
07.2025 - Current
- Prepared and served a variety of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring adherence to health standards.
- Assisted in inventory management, monitoring stock levels to prevent shortages or overstocking.
- Engaged with guests, providing personalized recommendations based on preferences and inquiries.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Server
Sugar Factory American Brasserie
Chicago, IL
08.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to maintain high food quality standards.
- Assisted in training new servers on menu items and service protocols.
- Resolved guest complaints effectively, enhancing dining experience satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
No Degree - Applied Psychology
Northern Illinois University
Dekalb, ILNo Degree - Applied Psychology
National Louis University
Chicago, ILSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Engaging personality
- Cleanliness and hygiene
- Complex Problem-solving
- Handling difficult customers
- Menu memorization
- Memory retention
- Professional appearance
- Suggestive selling
- New hire training
- Drink preparation techniques
- Inventory
- Classic cocktails
- Health codes compliance
- Fluent in both English and Spanish
- Anticipating guest needs
- Fast learner
- Honest and dependable
Certification
BASSET Food Handlers
BASSET Alcohol Seller-Server
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Bartender
Sugar Factory American Brasserie
07.2025 - Current
Server
Sugar Factory American Brasserie
08.2023 - Current
No Degree - Applied Psychology
Northern Illinois University
No Degree - Applied Psychology
National Louis University