Michael McLean
Oak Brook,IL
Summary
Operations and logistics leader with 8+ years of experience driving execution, process improvement, and team performance within high-volume environments. Proven track record of managing large-scale operations, leading cross-functional initiatives, and implementing systems that improve efficiency, visibility, and cost control. Experienced in leading teams through organizational change, optimizing workflows, and delivering results in fast-paced, deadline-driven settings.
Overview
11
11
years of professional experience
Work History
Logistics Manager
ND Paper
Oak Brook, IL
03.2022 - Current
- Lead end-to-end operational execution for a high-volume manufacturing network supporting ~70,000 tons of monthly production
- Manage $100M+ annual operational spend, driving cost efficiency and performance optimization
- Lead, train, and develop teams of up to 6 employees across onsite and remote environments
- Stabilized team structures during organizational transitions, maintaining service levels and continuity
- Own KPI performance, identifying gaps and implementing process improvements to enhance outcomes
- Designed and implemented SOPs and standardized workflows to improve efficiency and scalability
- Led cross-functional initiatives aligning operations with production, planning, and customer requirements
- Analyzed performance data to identify root causes and implement corrective actions
- Led TMS and YMS system implementations to improve visibility and execution
- Drove change management initiatives across people, processes, and systems
Account Manager
Hub Group
Oak Brook, IL
01.2018 - 03.2022
- Managed $130M+ portfolio of accounts, driving performance, retention, and growth
- Led and developed team members including hiring, training, and performance management
- Owned KPIs and delivered data-driven insights to senior leadership
- Utilized Tableau and Excel to identify trends and improve profitability
- Partnered cross-functionally to develop operational solutions aligned with business needs
- Implemented process improvements to enhance service delivery and performance
- Managed key client relationships, resolving issues and ensuring satisfaction
Senior Account Management Specialist
Hub Group
Oak Brook, IL
01.2017 - 01.2018
- Managed day-to-day operations and client relationships in a fast-paced environment
- Drove revenue growth and operational improvements across accounts
- Coordinated workflows and ensured alignment with performance expectations
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Developed strategic relationships with key stakeholders to enhance customer satisfaction.
Account Management Specialist
Hub Group
Oak Brook
01.2015 - 01.2017
- Managed day-to-day operations and client relationships in a fast-paced environment
- Drove revenue growth and operational improvements across accounts
- Coordinated workflows and ensured alignment with performance expectations
- Improved billing, communication, and service processes
Education
Bachelor of Arts - Business Administration
Augustana College
Rock Island, IL2014
Skills
- Operations Management
- Process Improvement
- Team Leadership
- Change Management
- Data Analysis
- Cross-Functional Collaboration
- KPI Ownership
- Continuous Improvement
- Problem Solving
- Excel
- SAP
- TMS & YMS
- Supply Chain Management
Timeline
Logistics Manager
ND Paper
03.2022 - Current
Account Manager
Hub Group
01.2018 - 03.2022
Senior Account Management Specialist
Hub Group
01.2017 - 01.2018
Account Management Specialist
Hub Group
01.2015 - 01.2017
Bachelor of Arts - Business Administration
Augustana College