Michael Leffall
Harwood Heights,IL
Summary
Dedicated Security Officer with experience at CSC Security, skilled in incident reporting and report writing. Proven ability to enhance safety through proactive monitoring and effective communication.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
5
5
years of professional experience
Work History
Security Officer
CSC Security
02.2023 - 05.2025
- Monitored premises to ensure safety and security of property and personnel.
- Conducted routine patrols to identify and address potential security risks.
- Assisted visitors and employees by providing information and directions as needed.
- Responded promptly to alarms, incidents, and emergencies according to established protocols.
Screener
Octapharma Plasma Center
10.2024 - 01.2025
- Conducted initial screenings to evaluate candidate qualifications and fit for various roles.
- Checked equipment during each shift to assess functionality.
- Collaborated with hiring managers to refine job descriptions and screening criteria.
Cashier
Wendy's
06.2024 - 10.2024
- Collaborated with team members to streamline checkout procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Target
09.2023 - 02.2024
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Walmart
01.2022 - 02.2023
- Maintained accurate cash drawer and balanced register at shift end.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
Security Officer
Allied Universal Security Services
05.2020 - 01.2022
- Documented daily activities, incidents, and observations in detailed reports.
- Collaborated with law enforcement during investigations and reported suspicious activities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Some College (No Degree) - Psychology
Brigham Young University
Provo, UTSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Customer assistance
- Patience and empathy
- Customer service
- Cash handling
- Customer service excellence
- Team collaboration
- Cleaning and sanitizing
Timeline
Screener
Octapharma Plasma Center
10.2024 - 01.2025
Cashier
Wendy's
06.2024 - 10.2024
Cashier
Target
09.2023 - 02.2024
Security Officer
CSC Security
02.2023 - 05.2025
Cashier
Walmart
01.2022 - 02.2023
Security Officer
Allied Universal Security Services
05.2020 - 01.2022
Some College (No Degree) - Psychology
Brigham Young University