Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL LAPORTE

Wood Dale

Summary

Sales Associate and Operations Supervisor with a talent for tackling routine and complex business challenges using resourcefulness and creativity. Recognized as a driven, dedicated, and hardworking leader, I have a demonstrated history of streamlining operations and achieving outstanding results. With a keen eye for detail and a passion for efficiency, I consistently identify improvement opportunities and implement strategic solutions to enhance productivity and profitability.

Overview

8
8
years of professional experience

Work History

Operations Supervisor

Saia LTL Freight
08.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.

Sales Associate

Sky Auto Protection
04.2020 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Certified Forklift Operator

Ferrara Candy
02.2017 - 03.2020
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
  • Presented updated order and production status reports to sales staff and management.
  • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.

Cashier Team Lead

Corkies Catering
06.2016 - 01.2017
  • Served as a role model for other employees by demonstrating professionalism at all times
  • Coordinated work schedules with department managers to ensure proper coverage of shifts
  • Handled large amounts of money and supported accuracy of financial transactions.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

High School Diploma -

Fenton High School
08.2016

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Employee Development
  • Customer Relations
  • Project Planning
  • Logistics expertise
  • Inventory Coordination

Timeline

Operations Supervisor

Saia LTL Freight
08.2023 - Current

Sales Associate

Sky Auto Protection
04.2020 - 08.2023

Certified Forklift Operator

Ferrara Candy
02.2017 - 03.2020

Cashier Team Lead

Corkies Catering
06.2016 - 01.2017

High School Diploma -

Fenton High School

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MICHAEL LAPORTE