Michael Lach
River Forest
Summary
Strategic Account Manager with a decade of experience in diverse market sectors, excelling in cultivating and managing profitable client relationships. Demonstrated expertise in understanding client needs and offering tailored solutions for mutual success.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Account Manager
Capital Logistics
10.2023 - Current
- Managed client accounts, ensuring satisfaction through effective communication and timely issue resolution.
- Developed strategic relationships with key stakeholders to enhance service delivery and drive growth.
- Analyzed account performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency for client projects.
- Negotiated contract terms with clients, balancing company objectives with customer needs for mutual benefits.
- Collaborated with sales team to identify potential upsell opportunities and expand client base. Increased revenue from 1.1 million in revenue to 3.25 million.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients. Growing portfolios of clients by 25%
Strategic Account Manager
Rewards Network
08.2022 - 10.2023
- Influenced client decisions through credibility and trust, exceeding quarterly quotas by 20%. Mentored staff and collaborated across departments to achieve client objectives. Identified future business opportunities and enhanced profitability through strategic initiatives. Negotiated agreements and proposed innovative solutions to meet client needs.
- Collaborated with cross-functional teams to align resources for client project execution.
- Led contract negotiations, ensuring favorable terms while maintaining strong client partnerships.
- Conducted regular business reviews with clients to assess needs and drive continuous improvement initiatives. Increase sales of restaurants by 30% in Indiana, Illinois, and Wisconsin.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Trained, mentored and motivated staff to instill desire for superior performance. Increase margins from 5% per client to 13.5%.
Account Manager
Traffic Tech
04.2021 - 07.2022
- Established enduring client relationships based on accurate pricing and customer-centric terms. Resolved issues promptly to ensure client satisfaction and negotiated favorable terms for cost reduction. Achieved sales targets exceeding $4 million annually and fostered double-digit sales growth.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties. Was able to increase revenue for Westrock, Anheuser Busch, and Kemps by 15%.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Boosted client retention by developing and implementing comprehensive account management strategy.
Account Manager & Issue Resolution Specialist
Molo Solutions
08.2019 - 03.2021
- Strengthened client relationships and addressed concerns to maintain satisfaction. Collaborated with marketing and sales teams, consistently meeting or exceeding quotas. Managed a $2 million active annual pipeline with national and local accounts.
- Cultivated strong client relationships to enhance satisfaction and retention.
- Developed tailored account strategies to meet diverse customer needs effectively.
- Analyzed market trends to identify growth opportunities and inform strategic planning. Negotiated the deal with Chewy and Deans food that implemented around 1.5 million in revenue.
- Negotiated contract terms, maximizing profitability while ensuring client requirements were met efficiently. Work enterprise deals that would take 12-18 months.
Senior Account Manager
Grubhub
04.2015 - 07.2019
- Closed deals to increase company profits by 80% and managed an $8 million sales territory. Mentored junior associates, delivered sales presentations, and developed new accounts. Established strong client relationships, resulting in positive customer ratings and revenue optimization.
- Developed strategic account plans to enhance client relationships and drive revenue growth. Led team to land Pot Belly and Papa Johns.
- Led cross-functional teams to implement innovative solutions for customer satisfaction improvement. Was able to retain and grow book of business by 25%.
- Provided extensive support in sales, technical and business areas to key accounts.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Sold new products and services and developed new accounts to maximize revenue potential. Was named top sales Account Manager for 4 straight years. Won 2018 and 2019 top sales.
Education
Master of Education -
DePaul University
Chicago, IL08.2010
Bachelor’s - Social Sciences
Illinois State University
Bloomington-Normal, IL12.2008
Skills
- Budget and financial forecasting
- Software user engagement
- Account relationship management
- Service excellence
- Major client relationship management
- Income optimization methods
- Proficient in Microsoft Office applications
- Strengthening client connections
- Sales strategy development
- Risk Mitigation Strategies
- Account management
- Effective team collaboration
TOP SALES REP 2018 & 2019
Won top sales account manager in 2018 and 2019. Finished top 3 from 2016-2019.
Languages
Polish
Native or Bilingual
Timeline
Account Manager
Capital Logistics
10.2023 - Current
Strategic Account Manager
Rewards Network
08.2022 - 10.2023
Account Manager
Traffic Tech
04.2021 - 07.2022
Account Manager & Issue Resolution Specialist
Molo Solutions
08.2019 - 03.2021
Senior Account Manager
Grubhub
04.2015 - 07.2019
Bachelor’s - Social Sciences
Illinois State University
Master of Education -
DePaul University
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