Michael Krainas
Aurora
Summary
Accomplished General Manager at Midwest Recyclers/CPR Electronic Recycling, I excel in leadership and operations management, driving sales growth and enhancing customer loyalty. Skilled in problem resolution and team building, I foster high employee satisfaction and implement effective strategies, significantly improving profitability and client relationships. I strive to always be the best i can be which is infectious in building a great work environment.
Overview
13
13
years of professional experience
Work History
General Manager
Midwest Recyclers/ CPR Electronic Recycling
06.2020 - Current
- Managed a diverse team of professionals, creating a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Created strong relationships with clients to ensure long-term satisfaction.
- Formulated policies and procedures for day to day operations.
- Provided thoughtful guidance to personnel in navigating and resolving problems that occur daily.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons that continue with our service.
- Implemented inventory management systems to maximize time and money and space.
Bartender/Event Server
Ruffled Feathers Golf Club
04.2014 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Manager/Head Bartender
The Red Palm
11.2016 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and handled the Banquet hall parties and staff efficient
- Cross-trained new and existing employees to maximize there efficiency in serving customers behind the bar and table service
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Liquor Department Manager
Shop & Save Market
01.2012 - 06.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by creating processes and implementing time-saving strategies.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
Criminal Justice
Moraine Valley Community College
9000 College Pkwy, Palos Hills, IL 60465High School Diploma -
Evergreen Park High School
9901 S Kedzie Ave, Evergreen Park, IL 6080505-2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Customer relationship management
- Training and development
- Goal setting
- Great communications skills
- Deadline oriented
- Project management
- Workflow planning
Timeline
General Manager
Midwest Recyclers/ CPR Electronic Recycling
06.2020 - Current
Manager/Head Bartender
The Red Palm
11.2016 - 09.2021
Bartender/Event Server
Ruffled Feathers Golf Club
04.2014 - Current
Liquor Department Manager
Shop & Save Market
01.2012 - 06.2013
Criminal Justice
Moraine Valley Community College
High School Diploma -
Evergreen Park High School
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