MICHAEL KORNAUS
Villa Park
Summary
Pursuing dynamic sales role in progressive organization, enabling utilization of existing skills while fostering new competencies.
Overview
16
16
years of professional experience
Work History
Server
Dineamic Hospitality
Oak Brook
10.2022 - Current
- Coordinated service for multiple tables during peak hours, ensuring timely order delivery.
- Delivered outstanding customer service, fostering positive dining experiences.
- Addressed customer inquiries and resolved issues swiftly, enhancing overall guest satisfaction.
- Assisted in training new servers on restaurant procedures.
SERVER
REDSTONE AMERICAN GRILL
01.2013 - 09.2019
- Delivered high-volume customer service while maintaining quality standards.
- Ensured adherence to service points, enhancing overall customer experience.
- Refined wine service techniques, elevating guest satisfaction and engagement.
- Maintained and improved average spend per person through targeted upselling strategies.
- Demonstrated extensive menu knowledge, connecting ingredients from butcher/grower to plate.
SERVER, BARTENDER, MANAGER
WOK N' FIRE
01.2011 - 01.2013
- Prepared drinks and created a welcoming bar environment to encourage guest engagement.
- Created innovative drinks to enhance guest satisfaction.
- Accommodated guest requests by leveraging current menu knowledge to enhance dining experiences.
- Handled daily server check-outs to ensure accurate financial reporting.
- Conducted daily line checks to uphold quality standards.
- Maintained bar inventory to optimize stock levels.
- Managed guest relations to cultivate positive experiences and strengthen loyalty.
- Performed data entry and analysis for guest relations metrics.
SERVER
NAPERVILLE COUNTRY CLUB
02.2010 - 01.2011
- Provided tailored service to high-profile clientele, enhancing guest satisfaction.
- Fostered inviting atmosphere for guests during events, promoting engagement and enjoyment.
- Processed sales and orders for specific wine bottles.
- Managed inventory levels to ensure optimal stock availability and minimize waste.
Education
COMMUNICATIONS
SOUTHERN ILLINOIS UNIVERSITY
CARBONDALE08-2006
Skills
- Proficiency in POS systems
- Wine service expertise
- Food and wine knowledge
- Cash handling
- Guest experience focus
- Customer engagement
- Time management skills
- Organizational skills
- Effective communication techniques
- Interpersonal communication
Timeline
Server
Dineamic Hospitality
10.2022 - Current
SERVER
REDSTONE AMERICAN GRILL
01.2013 - 09.2019
SERVER, BARTENDER, MANAGER
WOK N' FIRE
01.2011 - 01.2013
SERVER
NAPERVILLE COUNTRY CLUB
02.2010 - 01.2011
COMMUNICATIONS
SOUTHERN ILLINOIS UNIVERSITY