Michael Kisner Sr
Minier
Summary
Resourceful Assistant General Manager skilled in recruiting, customer service, and financial management. Experience in managing operations and administrative functions to enhance efficiency. Recognized for driving staff performance and fostering a positive workplace culture.
Overview
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Assistant General Manager
Pizza Ranch
Bloomington
02.2026 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Trained and developed staff to deliver exceptional customer service.
- Promoted a positive work environment that encouraged teamwork and collaboration.
- Motivated and led team members to work together to achieve targets.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assisted in budgeting and cost control for restaurant operations.
- Managed inventory and maintained optimal stock levels for kitchen supplies.
- Monitored food safety practices in accordance with health regulations.
Restaurant Manager
Raising Cane's
08.2025 - 02.2026
- Delivered exceptional customer service by promptly addressing inquiries and effectively resolving issues to enhance guest satisfaction.
- Managed staff by training, mentoring, and evaluating performance to improve overall team effectiveness.
- Trained and supervised staff to promote teamwork and efficiency in service delivery.
- Trained and supervised staff to foster teamwork and improve service efficiency.
- Enforced health and safety regulations to maintain a safe dining environment for guests.
General Manager
Krispy Kreme
Bloomington
02.2025 - 08.2025
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Oversaw inventory management processes to ensure product availability and minimize excess stock. to ensure optimal stock availability and minimize carrying costs.
- Developed employee schedules to guarantee adequate staffing during busy periods and manage labor costs effectively. to maintain adequate staffing during peak hours and control labor costs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Enforced company policies and standards to maintain a safe work environment for all employees.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained long-term customer relationships through effective account management.
Restaurant Manager
Wendy's
01.2025 - 02.2025
Store Manager
Panda Restaurant
02.2024 - 12.2024
- Managed store operations, focusing on sales, customer service, inventory management, and staff supervision
- Managed a team of 15 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Monitored compliance with company policies, procedures, and safety regulations
- Developed relationships with local community organizations through sponsorships and partnerships to enhance brand visibility
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
Retail Manager
Dew Chilli
05.2020 - 12.2023
- Cultivated strong relationships with key accounts, driving repeat business and generating referrals
- Optimized shelf stocking to meet customer demand and enhance store appearance
- Conducted regular stock counts and reconciled discrepancies to maintain accurate inventory records
District Manager
Dew Chilli
05.2017 - 12.2023
- Led team of 20 employees in daily operations, enhancing workflow efficiency and productivity
- Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
- Implemented quality control measures to maintain high standards of product/service delivery
- Managed customer complaints, resolving issues promptly to sustain high customer satisfaction.
- Oversaw inventory management, maintaining optimal stock levels to reduce waste and support profitability
General Manager/District Manager
Godfather's
11.2010 - 12.2023
- Led team of 50 in daily operations, enhancing workflow efficiency
- Oversaw inventory management, optimizing stock levels to reduce waste and increase profitability
- Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
- Managed customer complaints, resolving issues promptly to uphold customer satisfaction.
Education
High school diploma -
Olympia High
Stanford, IL 08.2003 - 05.2007
Skills
- Restaurant Management
- Inventory Management
- Compliance
- Cost control
- Safety compliance
- Employee Training
- Staff Supervision
- Team leadership
- Regional Management
- Kitchen Management
- Food Safety Experience
- Food Preparation
- Stock management
- Full Service Restaurant
- Customer Service
- Guest Service
- Complaint resolution
- Conflict resolution
- Collaboration
- Back of Housing
- Performance evaluation
- Problem solving
- Relationship building
- Staff management
- Employee relations
- Retail Management
- Team leadership
- Front of House
- Reconciling
- Product Implementation
- Team leadership
- Customer service
- Inventory management
- Staff management
- Employee relations
Certification
Landmark Forum, 2022
Timeline
Assistant General Manager
Pizza Ranch
02.2026 - Current
Restaurant Manager
Raising Cane's
08.2025 - 02.2026
General Manager
Krispy Kreme
02.2025 - 08.2025
Restaurant Manager
Wendy's
01.2025 - 02.2025
Store Manager
Panda Restaurant
02.2024 - 12.2024
Retail Manager
Dew Chilli
05.2020 - 12.2023
District Manager
Dew Chilli
05.2017 - 12.2023
General Manager/District Manager
Godfather's
11.2010 - 12.2023
High school diploma -
Olympia High
08.2003 - 05.2007