MICHAEL KALAS
Channahon
Summary
Experienced, personable, and dedicated logistics professional with proven expertise at Uber Freight in optimizing freight movement and enhancing service quality. Skilled in shipment tracking and effective communication, I excel in team leadership and problem-solving, consistently achieving on-time pickup and delivery, while still achieving cost-effective solutions. Committed to driving operational success.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Uber Freight
Tinley Park
2021.12 - Current
- Managed scheduling and dispatching of freight movement across multiple routes.
- Coordinated pickup times with shippers and carriers according to customer specifications.
- Monitored and tracked shipments from origin to destination to ensure on-time arrival.
- Developed relationships with carriers to enhance service quality and reliability.
- Negotiated contracts with carriers to secure competitive pricing while ensuring quality service levels were met.
Warehouse Assistant
Midwest Innovative Products
Joliet
2019.08 - 2021.12
- Overseeing, processing, and completing many parcel orders daily.
- Assisted in the bill of lading process for incoming and outgoing shipments.
- Entered data for weekly material, product, and packaging shipments.
- Effectively lead the warehouse crew by assigning tasks for daily operations.
- Managed inventory levels and conducted regular stock assessments.
Bartender
Arrowhead Ales
New Lenox
2018.05 - 2019.09
- Maintained excellent customer service etiquette under high-pressure conditions.
- I multitasked customer orders and bar sanitation daily.
- Maintained stock and ordered inventory.
- Assisted managers with staff scheduling.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Dock Clerk
Amazon
Romeoville
2016.09 - 2018.01
- Tracked shipments leaving warehouse through company system.
- Monitored dock activities to maintain safety and compliance standards.
- Prepared bills of lading for each shipment, ensuring that all necessary information was included.
- Maintain dock crew by allocating labor.
- Communicated with internal and external suppliers.
- Lead team meetings with managers to educate new staff.
Education
Associate’s - Arts and General Studies
Joliet Junior College
Joliet, IL05.2019
Skills
- Team leadership
- Problem-solving ability
- Time management skills
- Effective communication
- Collaborative engagement
- Detail-oriented
- Data entry
- Shipment tracking
References
References available upon request.
Timeline
Customer Support Specialist
Uber Freight
2021.12 - Current
Warehouse Assistant
Midwest Innovative Products
2019.08 - 2021.12
Bartender
Arrowhead Ales
2018.05 - 2019.09
Dock Clerk
Amazon
2016.09 - 2018.01
Associate’s - Arts and General Studies
Joliet Junior College