Michael Johnson Jr.
Chicago,IL
Summary
Compliance professional with demonstrated expertise in regulatory adherence and risk management. Adept at following compliance programs to ensure my teams conformity with industry standards. Focused on team collaboration and achieving results, with flexible approach to evolving needs. Skilled in auditing, and problem-solving, ensuring organizational integrity and trust.
Overview
22
22
years of professional experience
Work History
Security Compliance Specialist
Prospect Airport Services
07.2025 - Current
- Conducting corporate security audits to recognize possible points of susceptibility
- Providing coaching to team members to ensure PASSM compliance
- Utilizing analysis and reports to identify high risk areas
- Aquired IATA Internal Auditor certification
Security Compliance Officer
Spirit Airlines
05.2022 - 01.2025
- Conducted corporate security audits to identify potential security vulnerabilities
- Coordinated with government agencies to investigate pilferage and bomb threats
- Updated computer based Security Awareness training for employees
- Monitored and reported on security compliance issues and root causes to identify areas of improvement
- Collaborated with regulatory bodies to ensure compliance with standards and regulations
- Provided guidance and support on security compliance matters
Ramp Supervisor/Trainer
Total Airport Services
05.2021 - 05.2022
- Coordinated and conducted New Hire training, Including account creations and classroom training and On the Job training
- Maintained compliance records, generated reports and assisted with computer-based training for over 40 employees
- Collaborated with Spirit Airlines Corporate Security and TAS leadership to maintain compliance standards
- Oversaw Aircraft Security Searches and cleaning procedures
- Addressed corrective actions in response to audit findings
Customer Service Specialist
Shiftgig
12.2016 - 01.2021
- Greeted guests and sat them at tables or in waiting areas
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Took orders from patrons for food or beverages
- Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed
- Observed diners to anticipate any additional needs and respond to requests
Transportation Security Officer (TSA)
Dept of Homeland Security
09.2018 - 02.2020
- Performed searches and screening of passengers as well as property
- Controlled terminal entry and exit points
- Engaged in risk-based security protocols to mitigate potential security threats
- Implemented knowledge of current and adapted information of applicable operating procedures
Customer Service Agent
Total Airport Services
06.2017 - 09.2018
- Addressed customer service inquiries in a timely and accurate fashion
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Ran reports and supplied data to fulfill customer report requirements
- Resolved product issues and shared benefits of new technology
- Worked under strict deadlines and responded to service requests and emergency call-outs
Food Service Aide
Advocate Illinois Masonic Medical Center
03.2004 - 09.2016
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Notified kitchen personnel of shortages or special orders
- Oversaw kitchen employee operations to ensure production levels and service standards were maintained
Education
Bachelor of Science - Criminal Justice
Westwood College
Chicago, IL01.2011
Skills
- Conflict resolution
- Adaptability and multi-tasking
- Relationship-building
- Superb interpersonal skills
- Compliance monitoring
- Auditing processes
- Operations support
Timeline
Security Compliance Specialist
Prospect Airport Services
07.2025 - Current
Security Compliance Officer
Spirit Airlines
05.2022 - 01.2025
Ramp Supervisor/Trainer
Total Airport Services
05.2021 - 05.2022
Transportation Security Officer (TSA)
Dept of Homeland Security
09.2018 - 02.2020
Customer Service Agent
Total Airport Services
06.2017 - 09.2018
Customer Service Specialist
Shiftgig
12.2016 - 01.2021
Food Service Aide
Advocate Illinois Masonic Medical Center
03.2004 - 09.2016
Bachelor of Science - Criminal Justice
Westwood College