Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Johnson

Chicago

Summary

Experienced restaurant professional with a strong record of success in managing and optimizing operations across multiple establishments. Proficient in overseeing floor and restaurant management, as well as leading teams to provide outstanding customer service. Demonstrated expertise in driving revenue growth, implementing cost-saving strategies, and ensuring compliance with industry regulations. Skilled at cultivating positive relationships with staff, customers, and vendors to create a welcoming and efficient dining experience. Possesses exceptional leadership abilities and a genuine passion for delivering top-notch food and service.

Margaritaville Chicago,Il Floor Manager 2/24-9/24

The Warehouse Bar and Pizzeria Chicago,Il 10/22-6/23

Cheesie’s Pub and Grub Chicago,Il Floor Manager 9/22-12/22

Jet’s Pizza Chicago,Il Assistant Manager 11/21-12/22

Cloud Kitchen Chicago,Il Site Manager 6/22-9/22

Firenze Italian Street Food Chicago,Il General Manager 4/22-8/22

Jason’s Deli Chicago,Il Assistant Manager 3/21-9/21

Sarpino’s Pizzeria Chicago,Il Manager 4/21-7/21

Overview

21
21
years of professional experience

Work History

Retail and Box Office Associate

Flyover Chicago
05.2024 - Current
  • Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
  • Implemented an inventory tracking system for merchandise sales at the box office, reducing stock discrepancies and improving overall accuracy.
  • Collaborated with marketing team to promote events, resulting in higher attendance rates and overall revenue.
  • Contributed to the development of promotional materials by providing input on design and messaging strategies based on customer feedback.
  • Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
  • Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.

Concessions Manager

Chicago Cubs
03.2023 - 05.2024
  • Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
  • Collaborated with the marketing team to create enticing promotional materials, generating interest in the concessions stand and its offerings.
  • Collaborated with vendors to negotiate pricing, securing better deals on high-quality products.
  • Coordinated concession team, food preparation, and storeroom operations.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
  • Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
  • Oversaw maintenance of equipment within the concessions stand, ensuring proper functionality during all events.
  • Maintained a clean and sanitary concessions area by enforcing strict hygiene guidelines and regular cleaning schedules.
  • Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
  • Addressed customer concerns promptly, providing solutions that met their needs while maintaining profitability for the business.
  • Coordinated efficient staffing schedules to ensure adequate coverage during peak event hours.
  • Maximized revenue potential by analyzing sales trends and adjusting pricing strategies accordingly.
  • Increased overall customer satisfaction by implementing efficient service standards and streamlining concession operations.
  • Analyzed sales data to identify trends and optimize product offerings based on consumer preferences.
  • Provided exceptional customer service experiences by constantly monitoring staff interactions with patrons and offering constructive feedback when necessary.
  • Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged teamwork and cooperation among staff members.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.

Immunization and COVID-19 Testing Nurse

AbbVie
11.2020 - 01.2024
  • Reduced wait times for patients through effective scheduling and efficient immunization administration techniques.
  • Improved patient immunization rates by providing efficient and accurate administration of vaccines.
  • Adhered to strict infection control protocols during all clinical encounters to minimize risk of transmission or crosscontamination.
  • Increased patient satisfaction with compassionate care during immunization and testing procedures.
  • Demonstrated exceptional attention to detail when monitoring patients for potential adverse reactions following vaccinations, ensuring timely intervention when necessary.
  • Participated in ongoing professional development opportunities to remain knowledgeable about emerging vaccine technologies and evolving public health guidance around COVID-19 testing protocols.
  • Provided clear communication to patients regarding vaccine schedules, potential side effects, and post-vaccination care instructions.
  • Maintained accurate documentation of administered vaccines and test results in electronic medical records systems.
  • Educated the public about the importance of vaccinations by participating in community outreach events and presentations.
  • Mentored junior nursing staff on proper vaccine administration techniques, increasing overall team competency in this area.
  • Enhanced COVID-19 testing processes by staying current on guidelines and utilizing best practices for specimen collection.
  • Contributed to a safe community environment by ensuring timely reporting of test results to health departments.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

General Manager

Burger Bar Chicago
04.2021 - 05.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Delivery Driver Seasonal

United Parcel Service, UPS
04.2020 - 01.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.

Emergency Room Registered Nurse

Stroger Hospital
02.2007 - 01.2021
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
  • Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
  • Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
  • Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
  • Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
  • Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
  • Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
  • Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
  • Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
  • Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
  • Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
  • Ensured continuity of care by thoroughly documenting vital information in electronic health records systems for seamless transitions between healthcare providers.
  • Educated patients and answered questions about health condition, prognosis, and treatment.
  • Administered medications and treatments as prescribed by physicians.
  • Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
  • Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
  • Delivered important IV and venous medications to control symptoms and provide effective treatments.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Investigated and resolved issues affecting hospital operations and patient care.

Catering Manager

Lou Malnatis Pizzeria
02.2019 - 04.2020
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
  • Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Collaborated with clients to create customized menus tailored to their specific preferences and needs.
  • Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
  • Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
  • Ensured compliance with all health and safety regulations, maintaining impeccable record.
  • Enhanced customer satisfaction by efficiently managing catering schedules and promptly addressing any concerns.
  • Increased repeat business through exceptional customer service and attention to detail in event execution.
  • Orchestrated large-scale events without compromising on quality, thanks to effective team coordination.
  • Reduced waste and optimized resource use by introducing efficient inventory management practices.
  • Streamlined kitchen operations, ensuring timely preparation and delivery of high-quality dishes.
  • Customized catering packages to meet specific client needs, ensuring high levels of customer satisfaction.
  • Developed and conducted staff training programs, enhancing team skills and service levels.
  • Implemented strict food safety protocols, significantly reducing instances of non-compliance.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Fire Lieutenant

Oak Park Fire Department
11.2003 - 11.2018
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Prepared reports of fires, equipment and personnel.
  • Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
  • Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
  • Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
  • Conducted thorough post-incident analysis sessions, utilizing lessons learned to refine operational guidelines and enhance future responses in similar situations.
  • Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
  • Directed work of Number firefighters engaged in extinguishing fires.
  • Cultivated a culture of continuous improvement through ongoing professional development opportunities for firefighters under my supervision.
  • Supervised cleaning and maintenance of buildings, rooms and equipment.
  • Oversaw inventory management processes for station supplies and equipment, maintaining adequate levels while minimizing waste or excess spending.
  • Enhanced firefighting strategies by conducting regular reviews of incident reports and analyzing trends.
  • Coordinated large-scale emergency exercises, simulating realistic scenarios to assess department readiness and identify areas requiring improvement.
  • Improved fire personnel response times by implementing efficient training programs and drills.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Compiled and maintained log books, run reports and training records.
  • Made daily inspections of facilities and equipment.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Oversaw scene operations and assigned firefighters to strategic locations.
  • Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
  • Checked fire suppression equipment regularly and oversaw upkeep.
  • Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
  • Inspected buildings to determine fire risk and advise owners on prevention methods.
  • Optimized fire services management with introduction of new systems, policies, procedures and tools.
  • Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
  • Created fire prevention courses to educate general public.

Education

Bachelors - Business Administration

The University of Texas At Dallas
Richardson, TX
08.2015

Bachelor Of Nursing - Nursing

The University of Texas At Arlington
Arlington, TX
08.2015

Associate Of Arts - Educational Leadership And Management

Malcolm X College
Chicago, IL
06.2007

Associate Degree In Nursing - Nursing

Malcolm X College
Chicago, IL
06.2007

Graduate Certificate - Professional Firefighter

Oak Lawn Fire Academy
Oak Lawn, IL
06.2004

Associate Of Applied Science - Fire Science

Malcolm X College
Chicago, IL
08.2001

Associate Of Applied Science - Paramedicine

Malcolm X College
Chicago, IL
08.2001

Skills

  • Flexible schedule
  • Cash handling expertise
  • Fraud prevention
  • Upselling strategies
  • Performance tracking
  • Event promotion
  • Marketing
  • Dispute mediation
  • Ticket sales proficiency
  • Box office software
  • Customer service
  • Cleaning and sanitization
  • Dependability
  • Flexibility
  • Microsoft office
  • Guest relations
  • Refunds and exchanges
  • Prioritization
  • POS system operation
  • ID verification
  • Seat choosing guidance
  • Ticket selling
  • Event upselling
  • Ticket verification and collection
  • Concession sales
  • Seating availability guidance
  • Ticket printing
  • Confidentiality
  • Positive attitude
  • Theater services
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Cash handling
  • Customer engagement
  • Relationship building
  • Safety procedures
  • Team building
  • Data entry
  • Cash register operation
  • Task prioritization
  • Product knowledge
  • Hospitality service expertise
  • Public safety
  • Customer relationship management
  • Conflict resolution
  • Goal setting
  • Complaint handling
  • Professionalism
  • Customer requests
  • Professional appearance
  • Public speaking
  • Staff training
  • Security screenings
  • Facility cleaning

Timeline

Retail and Box Office Associate

Flyover Chicago
05.2024 - Current

Concessions Manager

Chicago Cubs
03.2023 - 05.2024

General Manager

Burger Bar Chicago
04.2021 - 05.2022

Immunization and COVID-19 Testing Nurse

AbbVie
11.2020 - 01.2024

Delivery Driver Seasonal

United Parcel Service, UPS
04.2020 - 01.2021

Catering Manager

Lou Malnatis Pizzeria
02.2019 - 04.2020

Emergency Room Registered Nurse

Stroger Hospital
02.2007 - 01.2021

Fire Lieutenant

Oak Park Fire Department
11.2003 - 11.2018

Bachelors - Business Administration

The University of Texas At Dallas

Bachelor Of Nursing - Nursing

The University of Texas At Arlington

Associate Of Arts - Educational Leadership And Management

Malcolm X College

Associate Degree In Nursing - Nursing

Malcolm X College

Graduate Certificate - Professional Firefighter

Oak Lawn Fire Academy

Associate Of Applied Science - Fire Science

Malcolm X College

Associate Of Applied Science - Paramedicine

Malcolm X College

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Michael Johnson