MICHAEL J. GALE
Downers Grove
Summary
Self-directed and problem solving experienced service pipefitter, looking to bring a well-rounded skill set into a service manager position. Strategic-minded, forward thinking individual with the proven ability to develop and deliver on customer service and company vision, mission, and objectives. Successful in working with others as well as being able to problem solve mechanical, electrical and machinery issues while on the job. Centered on the development of service and maintenance with a particular focus on setting high expectation and solving issues to get the job done efficiently and thoroughly.
Overview
26
26
years of professional experience
Work History
Service Manager
ENVIRONMENT MECHANICAL SERVICES
01.2020 - 11.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Service Fitter
ENVIRONMENT MECHANICAL SERVICES
06.1998 - Current
- Install, service and maintain commercial HVAC equipment in the Chicagoland area
- VAV/FPB installation and repairs
- Start-up and commissioning of new HVAC equipment
- Troubleshoot pneumatic and DDC control systems
- Service and maintain water cooled equipment, hydronic heating systems, chiller systems, and RTU's
Education
Refrigeration And Air Conditioning (1996-1998)
Triton College
River Grove, ILPipefitter Local 597 Member Since 1998
Journeyman A Card-Pipefitter Local 597
2004
OSHA 10 Hour Occupational Safety & Health Cert
2009
OEM Training By York, Trane, Carrier, Multistack
Skills
- Working knowledge of base building and supplemental HVAC equipment
- Equipment operations, maintenance and repairs
- Customer service oriented
- Technical troubleshooting
- Estimating and quoting
- Goal setting
- Documentation and reporting
- Service tech supervision
- Quality assurance
- Service scheduling
- Reliable and responsible
Timeline
Service Manager
ENVIRONMENT MECHANICAL SERVICES
01.2020 - 11.2024
Service Fitter
ENVIRONMENT MECHANICAL SERVICES
06.1998 - Current
Refrigeration And Air Conditioning (1996-1998)
Triton College
Pipefitter Local 597 Member Since 1998
Journeyman A Card-Pipefitter Local 597
OSHA 10 Hour Occupational Safety & Health Cert
OEM Training By York, Trane, Carrier, Multistack
Similar Profiles
Alan GonzalezAlan Gonzalez
Engineering Intern at Environment Mechanical ServicesEngineering Intern at Environment Mechanical Services
Michael BensonMichael Benson
Administrative Assistant Intern at SouthWest Environment ServicesAdministrative Assistant Intern at SouthWest Environment Services
Ajay singhAjay singh
Product Manager at Elite Environment ServicesProduct Manager at Elite Environment Services
Jeredie SinzinkayoJeredie Sinzinkayo
Billing Agent at Kintetsu World Express U.S.ABilling Agent at Kintetsu World Express U.S.A
Michael HernandezMichael Hernandez
Shipping and Receiving Supervisor at MRC PolymersShipping and Receiving Supervisor at MRC Polymers