Michael Hunting
Chicago
Summary
Account Executive and Customer Success Manager with 10 years of experience in SaaS roles with a focus on revenue growth, customer experience, and account management.
Overview
9
9
years of professional experience
Work History
Senior Account Executive, Customer Success
Telzio
08.2020 - 01.2024
- Inbound sales and account management, responsible for converting new leads to contracted clients.
- Facilitating client discovery calls, demos, and onboarding sessions to present and deliver complete solutions.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
Client Services Manager
United Language Group
04.2018 - 08.2020
- Managed key client accounts with annual revenue of up to 8 million per year per account
- Leadership of the Client Services team that delivers effective client solutions through accurate reporting and timely correspondence
- Fostered new client relationships via efficient and accurate onboarding processes and regular check-ins, resulting in a 50% decrease of ticketed client complaints YTD
- Prepared and lead Quarterly Business Reviews with enterprise and small business accounts
- Analyzed client and market data to identify trends and propose client focused strategies to account executives
- Maintained and monitor service level agreements for all contracted clients, along with corresponding audits.
Social Media Manager / Copywriter
REME
09.2016 - 04.2018
- Manager of social initiatives, content creation, and copywriting for emerging health and wellness tech start-up
- Developed sales and marketing material targeted towards new clients via CRM platforms, website, and email
- Managed project timelines for social campaigns and copywriting development and maintained 90% retention rate of client engagement across all social platforms.
Product Specialist / Creative Facilitator
Apple
12.2014 - 09.2016
- Retail sales specialist and facilitator of product and software training sessions for internal associates and Apple customers.
- Retail sales specialist and facilitator of product and software training sessions for internal associates and customers.
• Trained both customers and sales associates on the logistics, benefits, and solutions of Apple's products
• Maintained a customer satisfaction Net Promoter Score (NPS) of 100 throughout duration of role - Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
Education
Bachelor of Science - Strategic Communications
University of Kansas
Lawrence, KS05.2015
Skills
- Client Relations
- Enterprise SaaS & eCommerce
- Account Management
- Team Leadership
- Data Reporting and Analysis
- Project Management
- Account Planning
- Product and Service Expertise
- Pipeline Management
- Lead Development
- Lead Generation
Timeline
Senior Account Executive, Customer Success
Telzio
08.2020 - 01.2024
Client Services Manager
United Language Group
04.2018 - 08.2020
Social Media Manager / Copywriter
REME
09.2016 - 04.2018
Product Specialist / Creative Facilitator
Apple
12.2014 - 09.2016
Bachelor of Science - Strategic Communications
University of Kansas
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