Michael Holbrook Jr
Chicago
Summary
Dynamic Senior Lead Technician with a proven track record at USIC Locating Services, excelling in operational efficiency and team leadership. Skilled in scheduling coordination and problem-solving, I implemented process improvements that reduced response times and enhanced project outcomes. Committed to fostering collaboration and mentoring junior staff for success.
Overview
26
26
years of professional experience
Work History
Senior Lead Technician
USIC Locating Services
11.2021 - Current
- Led field operations for utility location services, ensuring accurate and timely project completion.
- Trained and mentored junior technicians on equipment usage and safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced response times.
- Collaborated with cross-functional teams to facilitate seamless project execution and client communication.
- Led a team of technicians to successfully complete projects within deadline, ensuring high-quality results.
Store Manager
DTLR
Chicago, IL
05.2019 - 11.2021
- Analyzed sales trends to inform restocking decisions and improve profitability.
- Coordinated team schedules to optimize workforce productivity during peak hours.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Store Manager
Family Dollar
Chicago, IL
04.2017 - 07.2019
- Supervised daily store operations to ensure optimal efficiency and customer service.
- Trained new staff on operational procedures and customer engagement techniques.
- Managed inventory levels, focusing on accurate stock replenishment and merchandising standards.
- Developed promotional displays to enhance product visibility and drive sales.
- Implemented loss prevention strategies to reduce shrinkage and safeguard assets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Fleet Service Clerk
American Airlines
Chicago, IL
08.2000 - 06.2015
- Monitored and coordinated aircraft servicing activities to ensure timely departures.
- Assisted in loading and unloading baggage, prioritizing safety and efficiency.
- Utilized ground service equipment to perform routine maintenance checks on vehicles.
- Communicated effectively with flight crews regarding operational updates and service requirements.
Education
Computer Technology
Springfield Junior College
Springfield, ILComputer Science
Columbia College
Chicago, ILHigh School Diploma -
Percy L.
Chicago, IL06.1998
Skills
- Scheduling coordination
- Problem-solving
- Attention to detail
- Multitasking and organization
Timeline
Senior Lead Technician
USIC Locating Services
11.2021 - Current
Store Manager
DTLR
05.2019 - 11.2021
Store Manager
Family Dollar
04.2017 - 07.2019
Fleet Service Clerk
American Airlines
08.2000 - 06.2015
Computer Technology
Springfield Junior College
Computer Science
Columbia College
High School Diploma -
Percy L.