Michael Hagstrom
Fowler
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Specialist II
Grow Financial FCU
Pinellas Park, FL
01.2025 - Current
- Developed and maintained strong member relationships to enhance satisfaction and loyalty.
- Provided expert guidance on financial products, ensuring members made informed decisions.
- Resolved complex member inquiries with efficient problem-solving techniques, improving service quality.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
Teller Manger
Midflorida Credit Union
Pinellas Park, FL
06.2024 - 12.2024
- Supervised daily operations, ensuring compliance with policies and regulations.
- Trained and mentored tellers to enhance service quality and operational efficiency.
- Implemented process improvements that streamlined cash handling procedures.
- Developed staff schedules, optimizing coverage during peak hours.
Associate Personal Banker/ Branch Manager Designee
Wells Fargo
St. Petersburg, FL
05.2021 - 04.2024
- Building business and consumer relationships with new and existing clients by providing consistent outreach, service and guidance with years of experience.
- Provide coaching to new and experienced employees to further their development and achieve their professional goals.
- Creating action plans to increase branch growth and customer satisfaction.
- Resolving customer complaints/issues to find the proper resolution for customer satisfaction and to insure they have a great experience.
Operations Manager
Wells Fargo
01.2020 - 01.2021
- Mentor young professionals to help them achieve their professional goals
- Support the branch by identifying and resolving customer concerns and following up with resolution
- Manage the team schedule and lead the day-to-day operations on the teller line
- Operate a cash drawer to directly serve customers and perform other teller duties
- Providing policy-based leadership and consultation to assist with problem solving and team development
Personal Banker
Wells Fargo
01.2018 - 01.2020
- Consistently deliver a world class customer experience.
- Manage retail sales and service function, promoting teamwork with partners and other corporate departments.
- Being a coachable part of a successful team through development as a competitive advantage in an ever-changing environment.
- Managing risk and overall store operations and procedures for location.
- Effectively modeling behavior in alignment with Wells Fargo Visions & Values and being a visible part of the community.
Branch Manager
Personal Finance Company
01.2013 - 01.2018
- Underwriting and collecting on installment and revolving credit accounts for eligible customers based on credit worthiness and risk to the company, based on set policy guidelines.
- Continuous, training and coaching of a successful sales team through the development of staff as a competitive advantage in an ever-changing environment.
- Responsible for effective staff salary administration and rewards. While meeting competitive sales goals with marketing, sales and diamond show events.
- Managing risk and overall store operations and procedures for location.
- Manage retail sales and service function, promoting teamwork with partners and other corporate departments.
- Balancing Profit & Loss statements for store ledger on a month to month basis for fiscal year end results. Taking into account sales margins, loss, credit portfolio and repair margins
Education
Associate of Science - Business
John Wood Community College
QuincySkills
- Active learning
- Open-mindedness
- Giving feedback
- Receiving feedback
- Trust building
- Customer relations
Certification
- Associates Degree
- Notary Public
- NMLS ID 1747487
Timeline
Relationship Specialist II
Grow Financial FCU
01.2025 - Current
Teller Manger
Midflorida Credit Union
06.2024 - 12.2024
Associate Personal Banker/ Branch Manager Designee
Wells Fargo
05.2021 - 04.2024
Operations Manager
Wells Fargo
01.2020 - 01.2021
Personal Banker
Wells Fargo
01.2018 - 01.2020
Branch Manager
Personal Finance Company
01.2013 - 01.2018
Associate of Science - Business
John Wood Community College