Michael Guido
Elk Grove Village
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Marketing Specialist
International Services, Inc
10.2023 - Current
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Boosted lead generation through the creation of engaging content for social media platforms.
Inside Sales Specialist
Matrix Home Solutions
09.2021 - 09.2023
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Collaborated with marketing team to develop targeted campaigns for specific products and services, resulting in increased lead generation.
- Consistently met or exceeded monthly sales quotas by employing strategic selling techniques and leveraging product knowledge expertise.
Account Administrator
Colliers International
11.2018 - 09.2021
- Streamlined account management processes by implementing efficient organizational systems.
- Reduced invoice discrepancies through diligent review and reconciliation of accounts.
- Enhanced client satisfaction with timely resolution of inquiries and effective communication.
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
Warehouse Specialist
Titan Electric
04.2015 - 11.2018
- Improved warehouse efficiency by streamlining inventory management processes and implementing new organizational systems.
- Enhanced workplace safety, conducting regular inspections and addressing potential hazards promptly.
- Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
- Coordinated with shipping carriers to schedule pickups and deliveries, ensuring orders were processed efficiently without delays.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL06.2009
Skills
- Social Media Management
- Digital Marketing
- Customer research
- Project Management
Timeline
Marketing Specialist
International Services, Inc
10.2023 - Current
Inside Sales Specialist
Matrix Home Solutions
09.2021 - 09.2023
Account Administrator
Colliers International
11.2018 - 09.2021
Warehouse Specialist
Titan Electric
04.2015 - 11.2018
High School Diploma -
Elk Grove High School
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