Michael Gasca
Villa Park
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Lombard, IL
04.2025 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Bank Teller
PNC Bank
Villa Park, IL
11.2024 - 01.2025
- Provided exceptional customer service, resolving inquiries and fostering positive relationships.
- Managed cash drawer, maintaining accurate records of daily transactions and balancing end-of-shift reports.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Crew Trainer
Chic-Fil-A
Lombard, Illinois
06.2023 - 11.2024
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures
- Created detailed reports on employee performance metrics for senior management review
- Collaborated with other trainers to develop effective methods for teaching new concepts
- Instructed new team members on correct procedures for operations
- Provided constructive feedback and one-on-one coaching to employees
- Suggested and offered specific training programs to help workers maintain or improve job skills
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats
- Created and offered additional materials to enhance training
Team Member
Chic-Fil-A
Lombard, Illinois
12.2022 - 06.2023
- Assisted customers with product selection and ordering process
- Provided customer service support to ensure satisfaction
- Organized inventory shelves for easy access and maintenance of stock levels
- Operated cash registers to process payments from customers
- Maintained a clean and organized work area throughout shift
- Greeted customers upon entering the store with friendly demeanor
- Developed positive customer relationships through friendly greeting and excellent service
- Worked hard to learn required tasks quickly to maximize performance
- Built and maintained working relationships with peers and upper management
Shift Leader
Jersey Mike’s Subs
Oakbrook Terrace, IL
08.2021 - 11.2022
- Verified that cash drawers contained correct amounts of money during opening and closing shifts
- Delegated tasks to employees and monitored activities and task completion
- Displayed strong telephone etiquette, effectively handling difficult calls
- Provided exceptional customer service and maintained a positive attitude throughout the shift
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols
- Assisted in training new employees on shift operations
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
- Provided excellent customer service to maintain a positive atmosphere for guests
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
- Wiped down tables and equipment, swept and refilled stock
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
- Performed cashier duties such as taking orders, collecting payments and providing change
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions
Team Member
Jersey Mike’s Subs
Oakbrook Terrace, IL
10.2020 - 03.2021
- Greeted customers and answered questions regarding products and promotions.
- Provided excellent customer service through solving problems and answering questions.
- Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Wiped down tables and equipment, swept and refilled stock.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Crew Member
Which Wich
Oakbrook Terrace, IL
10.2018 - 11.2019
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cleaned and sanitized store restroom areas and stalls.
- Wrapped menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Adhered to health department regulations regarding food handling procedures.
Education
High School - US
Willowbrook High School
IL05-2019
Welding Certificate (OFW) - Welding Technology.
College of DuPage
Glen Ellyn, IL08-2027
Skills
- Customer Assistance
- Food Running
- Drive-Thru Operations
- Food Handling Safety
- Training And Coaching
- Friendly and outgoing
- Fluent in Spanish
- Conflict mediation
LANGUAGES
Spanish
Advanced
Timeline
Barista
Starbucks
04.2025 - Current
Bank Teller
PNC Bank
11.2024 - 01.2025
Crew Trainer
Chic-Fil-A
06.2023 - 11.2024
Team Member
Chic-Fil-A
12.2022 - 06.2023
Shift Leader
Jersey Mike’s Subs
08.2021 - 11.2022
Team Member
Jersey Mike’s Subs
10.2020 - 03.2021
Crew Member
Which Wich
10.2018 - 11.2019
High School - US
Willowbrook High School
Welding Certificate (OFW) - Welding Technology.
College of DuPage