Michael Gargano

• Handled New Car pricing and Marketing strategies. Effectively increasing growth and productivity over last years numbers
• Built long-lasting client relationships through excellent customer service and consistent followups. This is my number one focus I'm very customer centric.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Streamlined sales processes for improved efficiency, resulting in higher Internet conversion rates.
• Handled Used Car Reconditioning

• Built and maintained strong relationship's with current and new clients to the dealership. Assisting in negotiations and closing deals to drive sales and maximize probability.
• Actively engaged with all provide tools from the Oem and Dealership group.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Motivated and Managed a team of 20 plus sales, finance and bdc representatives, providing leadership, training, and guidance to ensure the achievement of sales targets and customer satisfaction goals.
• Developed and implemented sales strategies, marketing campaigns, and promotions to drive revenue growth and increase market share
• Under my leadership the dealership was one of the top performing dealer group's in our organization with over twenty store's we were in competition with.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed allocations to enhance business development and maintain sustainability and customer satisfaction. Dealership was under a sixty day turn on used car's and I worked with the used car manager to manage our inventory to prevent aging and increase srp's and vdp's.

• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• I was able to touch and call, text or email over 90% of the clients that contacted the dealership.
• Ordering and building of the new BMW's for the stores inventory. Handling of the Dealer Trades to acquire more inventory stock and sold retail units.
• Maintaining the lot for New and Used Vehicle's by making sure vehicle's are lined up properly and make sure the vehicle's have no damage and are recon professionally
• Coordinate the recon process on used vehicles by inspecting the vehicles, driving them, authorizing repairs and handling the comments and marketing on the Used and New Vehicle's as well.
• Maintain the Csi score for the dealership compared to the region and benchmark
• Help motivate and guide the sales staff to there sales and personal goals
• Pricing of the New Vehicle's, Marketing them>.Ensuring effective placement of the inventory on the showroom and the lot.
• Improved overall customer buying experience to safeguard dealership revenue.

Follow up with potential customers that inquire on a vehicle through our website and third party sites. Follow up with prospective customers and return emails, texts, calls and voicemail's.

Support on-line customers by setting appointments commit to becoming an expert and gain in-depth knowledge of the vehicle's in my inventory and there technologies.

Assist in the Reconditioning of the used vehicle's in our inventory. Aid in the positioning and merchandising of the lot. Pricing of the used vehicle's Averaged over twenty cars per month for the last seven years with the organization.

*In 2015 I sold and delivered 270 cars with a total gross of $583,729 Front and Back.

-Responsible for lead throughout the whole sale start to finish, advertising, digital marketing and relationships with all eCommerce vendors.

-Responsible for prospecting, appointment setting, delivery of vehicle's new and used.

-In a staff of 20 Salespeople I was the top salesperson for two and a half years.

-Toyota certified salesperson with over 200 new cars delivered

-Provided superior and individualized customer service.

-Responded to internet inquiries and phone calls in timely matter

• Improved overall customer buying experience to safeguard dealership revenue.
• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
• Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
• Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.