Michael Enu-Enwosu Jr.
Hazel Crest
Summary
Dynamic professional with over ten years of experience in customer support and team supervision. Recognized for strong communication and problem-solving skills, successfully resolving customer complaints while driving process enhancements. Aiming to leverage expertise to improve service delivery and operational efficiency.
Overview
15
15
years of professional experience
Work History
Part Time Supervisor
UPS
Willow Springs
10.2014 - Current
- Supervised daily operations and team performance in fast-pace environment.
- Implemented process improvements that increased workflow efficiency and productivity.
- Resolved customer complaints by delivering effective solutions and support.
- Guided subordinates on job duties, fostering clarity and accountability.
- Maintained accurate records of employee performance to support management decisions.
Sales Associate
JCPenney
Matteson
02.2011 - 10.2016
- Assisted customers with product selection and purchasing decisions.
- Maintained store cleanliness and organized product displays effectively.
- Operated point-of-sale systems for transactions and customer service inquiries.
- Collaborated with team members to restock merchandise promptly.
- Provided product knowledge and recommendations to enhance customer experience.
Education
High School Diploma -
Oswego East High School
Oswego, IL07-2011
Skills
- Team leadership
- Process improvement
- Customer support
- Performance management
- Operational efficiency
- Goal oriented
- Time management
Timeline
Part Time Supervisor
UPS
10.2014 - Current
Sales Associate
JCPenney
02.2011 - 10.2016
High School Diploma -
Oswego East High School