Michael Crawford
Goodfield
Summary
Driven and capable blue-collar professional with extensive experience in plumbing repairs, customer service, leadership, and problem solving. Proven ability to manage projects efficiently while delivering high-quality service and fostering strong customer relationships.
Overview
2027
2027
years of professional experience
Work History
Cashier
Goodfield Food Mart (formerly Freedom Oil)
Goodfield, IL
11.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems
- Stocked, tagged, and displayed merchandise
- Trained new cashiers
- Worked flexible schedule and extra shifts to meet business needs
- Built relationships with customers to encourage repeat business
Drain Cleaner
Self-employeed
East Peoria, IL
2024 - 2024
- Assessed drainage systems to identify blockages and necessary repairs
- Operated high-pressure water jetting equipment for effective drain cleaning
- Utilized hand tools, including augers and snakes, to remove obstructions
- Collaborated with clients to explain services and address concerns effectively
- Enhanced customer satisfaction by providing prompt, professional service for various drain issues
Plumber
Mr. Rooter
Peoria, IL
07.2023 - 01.2024
- Diagnosed plumbing issues using advanced troubleshooting techniques and tools
- Installed and repaired plumbing systems, ensuring compliance with local codes and safety regulations
- Collaborated with team members to efficiently execute residential and commercial plumbing projects
- Developed strong customer relationships through effective communication and problem-solving skills
Delivery Specialist
2 Men And A Truck
Peoria, IL
08.2022 - 07.2023
- Safely and efficiently loaded items onto trucks, without exceeding weight limits
- Drove delivery vehicles of all sizes, including big box trucks
- Safely and efficiently made deliveries, on time and without damage to items
- Trained new staff on safety protocols and best practices for deliveries
- Resolved customer complaints professionally, demonstrating empathy while finding appropriate solutions
Plumber
Roto-Rooter
Peoria, IL
06.2008 - 07.2022
- Repaired plumbing systems, components, and equipment
- Installed valves, hangers, supports, and flanges inside piping systems
- Installed new piping systems in various types of buildings, following local building codes and regulations
- Selected type and size of piping required for each project
- Resolved emergency plumbing situations quickly and efficiently
- Trained new employees on best practices and safety
- Developed and utilized excellent interpersonal communication skills to foster life-long relationships and community trust in both the company as a whole and in my own personal skills
Education
High School Diploma -
East Peoria Community High School
East Peoria05-2004
Skills
- Plumbing & Drain Cleaning
- Skilled with both hand and power tools
- Customer service
- Team leadership
- Complex Problem-solving
- Physical strength
Accomplishments
At 2 Men & A Truck, I once loaded a truck to the exact maximum allowed weight (26,000lbs). Management framed the receipt from the weigh station and hung it in the office for all to see. I have recently reconnected with some old co-workers, and the framed receipt is still hanging there, and management still tells the story of that perfect truckload.
Timeline
Cashier
Goodfield Food Mart (formerly Freedom Oil)
11.2024 - Current
Plumber
Mr. Rooter
07.2023 - 01.2024
Delivery Specialist
2 Men And A Truck
08.2022 - 07.2023
Plumber
Roto-Rooter
06.2008 - 07.2022
Drain Cleaner
Self-employeed
2024 - 2024
High School Diploma -
East Peoria Community High School