Summary
Overview
Work History
Education
Skills
Timeline
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Michael Cortner

Rockford

Summary

Dynamic professional with a proven track record in staff management and customer service. Adept at training teams and enhancing operational efficiency, I excel in fast-paced environments. My strong leadership and problem-solving skills have consistently improved customer satisfaction and team performance.

Overview

3
3
years of professional experience

Work History

Supervisor

Papa Murphy's Take and Bake Pizza
11.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.


Nurses Aide

Todd Dickey Nursing and Rehabilitation
08.2024 - 10.2024


  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Forklift Operator

Brand Safway Scaffolding
06.2023 - 08.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

Senior BOH Lead

Chick-fil-A
10.2022 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.

Education

Associate of Science - Film Production

Full Sail University
Winter Park, FL
10-2004

Skills

  • Training
  • Staff management
  • Public speaking
  • Customer service

Timeline

Supervisor

Papa Murphy's Take and Bake Pizza
11.2024 - Current

Nurses Aide

Todd Dickey Nursing and Rehabilitation
08.2024 - 10.2024

Forklift Operator

Brand Safway Scaffolding
06.2023 - 08.2024

Senior BOH Lead

Chick-fil-A
10.2022 - 10.2023

Associate of Science - Film Production

Full Sail University

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