Michael Corcoran
South Elgin,IL
Summary
Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management and team-building abilities. Bringing years of experience assessing training needs and conceptualizing training materials. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Trainer
Westport Social
01.2025 - Current
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Server
The Wheelhouse Group
08.2022 - 10.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Monitored new server performance and offered continuous support throughout training period.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Server Assistant
The Fox Theater
12.2021 - 08.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Busser/Support Staff Trainer
Alter Brewing CO.
08.2020 - 08.2021
- Trained newly hired top talent to fill key positions and maximize productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Reduced process gaps by training new hires on best practices and protocols.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Busser/Support Staff Trainer
Nicks Pizza and Pub
11.2017 - 07.2020
- Tracked participant attendance, contributions and progress according to objectives.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Taught pre-approved program curriculum using authorized materials and training techniques.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Education
Bachelor of Science - Aviation Flight
Saint Louis University
St Louis, MOSkills
- Presentations and demonstrations
- Materials organization
- Planning and coordination
- Computer technology
- Student engagement
- Table management
Certification
- Private Pilots License
- Instrument Pilots License
- Commerical Pilots License
Timeline
Server Trainer
Westport Social
01.2025 - Current
Server
The Wheelhouse Group
08.2022 - 10.2024
Server Assistant
The Fox Theater
12.2021 - 08.2022
Busser/Support Staff Trainer
Alter Brewing CO.
08.2020 - 08.2021
Busser/Support Staff Trainer
Nicks Pizza and Pub
11.2017 - 07.2020
Bachelor of Science - Aviation Flight
Saint Louis University