Michael Cobb
Belleville
Summary
Competent systems engineer well-versed in OPS, and Tier 3 support and application integration with proprietary software/enterprise software. Steadfast in individual research and develop, Highly capable of reading/writing/reverse engineering hight level system languages.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Chenega
11.2023 - Current
- Associated with a program responsible for operations on six environments for three different domains with multiple running systems for real time system troubleshooting and visibility.
- Redesigned critical monitoring tools and added additional monitoring capabilities to increase the team wide visibility on this domain, this decreased the system down time on all environments for this domain by fifty percent.
- Created an application that was capable of cataloging tools and how instructions to create a repository for all operations tools. This was to help integrate new team members more effectively.
- Was responsible for coding multiple real time hotfixes on proprietary software using high level system languages.
System Administrator
SAIC
09.2020 - Current
- Maintained and supported hundred and twenty servers operation on Windows Server 2022 hosting, Microsoft SQL, BUEM Services, that provides resources for twenty six thousand users in a COMO environment.
- Facilitated support through BMC Remedy completing three hundred and fifty three tickets that include permission modifications, Windows Server Errors, Microsoft Exchange management errors.
- Help establish and maintain AD Security permissions for supporting organizations, including nested groups to integrate into our mobile infrastructure using directory syncs.
- Provided Tier 3 support for eleven organizations providing and maintaining licenses for Microsoft Office Teams, Authenticator, and OneDrive and maintained security tokens .
- Developed a powershell script to maintain server health by managing windows server file directories and saving the company hundred and twenty man hours a month.
Asset Manager /Hardware Specialist
US Army
08.2019 - 08.2020
- Facilitate the allocation of $20 million dollars of IT assets in including Cisco fiber routers and switches Qatar, Afghanistan, Iraq, Bahrain, Kuwait, and Dubai.
- Established a ITMS system to properly manage equipment which increased information flow and efficiency by 80% within 6 months.
- Handled and transported Cartographic Equipment that required sensitive care.
- Managed 35 phones and worked as the telecommunications officer for the Installation.
Help Desk Team Lead
US Army
06.2017 - 08.2019
- Managed a help desk of 5 people to support 1564 users with technical support utilizing an ITMS. Solving 1987 tickets and increased DISA compliance from 78% to 97% in two months.
- Planned and orchestrated the installation of three different domains and increasing user availability by 30%.
- Was the team lead for a LAN operation that included the support for TACLANE encryption, Cisco ethernet routers / switches.
- Created a TSP(Tended Security Plan) and Diagram of a SECRET infrastructure for three buildings.
- Created and managed two share portals with group policy to ensure security and availability and Integrity of data.
- Planned and managed the migration of hundred fifty computers from windows 7 to windows 10 with a 98% success rate due to hardware failures
Help Desk Team Lead
US Army
08.2016 - 06.2017
- Managed a help desk of two people to support five hundred users and three hundred workstations with Technical support using BMC Remedy.
- Issued three hundred PKI tokens, and migrated workstations from Windows 7 to Windows 10 completing the migration in 3 months beating the projected time by 2 months.
- Controlled and managed three server rooms including all installations and upgrades for two server rooms that included Cisco fiber routers and switches.
- Planned and facilitated a life cycled of three hundred work stations according to DISA standards and migrated all three hundred workstations from windows 7 to windows 10.
- Worked as the only Desktop Administrator on three different domains with an average ticket completion of forty eight hours.
Assistant System Administrator
US Army
08.2015 - 08.2016
- Worked in a help desk of 10 people that assisted 3000 users and was an assistant for a system admin of three different domains.
- In 6 months time surpassed my peers and was selected as the Lead Help-desk Technician becoming one of two desktop admins on three domains and managing a team of 9.
- Assisted in 3 different tactical operations resulting in me creating five hundred user accounts and setting up fifty computers in an office environment
- Managed a mail server through VMware creating user mailbox using Microsoft Exchange.
- Was responsible for network support and administration using Putty CLI to configure tunnels and port security on a LAN.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12.2024
High School Diploma -
Matanzas High School
Palm Coast, FL04.2014
Skills
Specialized Department of Defense Programs
VMWare \ Hypervisor system Administration
Putty CLI, SSH, RDP
Windows SA
Red Hat Linux SA
Windows Active Directory
System Automation with KSH, TCSH, Bash, PowerShell
AWS Cloud management
TSSCI /w Poly
Certification
CompTIA ID: COMP001021011728
CompTIA A Plus
CompTIA Security Plus
CompTIA Project Plus
Share Point Certification
ITILv4 PeopleCert ID:
9980046692907965
Timeline
Application Support Engineer
Chenega
11.2023 - Current
System Administrator
SAIC
09.2020 - Current
Asset Manager /Hardware Specialist
US Army
08.2019 - 08.2020
Help Desk Team Lead
US Army
06.2017 - 08.2019
Help Desk Team Lead
US Army
08.2016 - 06.2017
Assistant System Administrator
US Army
08.2015 - 08.2016
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Matanzas High School
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