Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Michael Claxton

Wheaton,IL

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager (Front of House & Bar)

Rosati's Restaurant & Sports Bar
01.2018 - 04.2025
  • Manage a team of 15 front of house staff members, providing guidance and support to ensure exceptional customer service
  • Manage inventory levels for bar supplies, placing orders as needed to prevent stockouts or excess inventory
  • Maintain cleanliness and organization of the dining area, ensuring a pleasant atmosphere for guests
  • Closely monitored compliance with health codes/regulations regarding food safety standards within the dining area
  • Act as the marketing department to develop promotional strategies aimed at increasing foot traffic during slower periods
  • Resolve customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
  • Develop and maintained strong relationships with vendors, ensuring timely delivery of supplies and reducing costs by negotiating favorable contracts
  • Developed and implemented strategies to increase sales and profitability.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Increased revenue with creative marketing initiatives and promotional events.

Account Manager

PrairieFire Communications
01.2022 - 01.2024
  • Managed multiple projects simultaneously, ensuring adherence to deadlines and budget constraints
  • Collaborated with cross-functional teams including marketing, design, and copywriting to create cohesive brand messaging
  • Managed the production process from concept development through final execution across print, digital, and social media platforms
  • Developed brand guidelines that maintained consistency across all marketing materials
  • Developed and maintained relationships with key stakeholders to ensure alignment of creative objectives with overall business goals
  • Ensured compliance with brand guidelines across all marketing materials produced by the team
  • Managed customer data for clients as it catered for various campaign needs
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Relationship Manager

Gold Rush Amusements, LLC.
01.2021 - 12.2021
  • Acted as the primary liaison for multiple clients, ensuring seamless communication and satisfaction, resulting in client retention and new business.
  • Managed and executed marketing initiatives across various channels
  • Ensured all accounts complied with state and local regulations, achieving a 100% compliance rate
  • Coordinated with vendors and marketing teams to ensure accuracy and timely execution of deliverables, reducing project delays.

Client Account Executive (Automotive)

Epsilon, LLC.
01.2018 - 01.2020
  • Management of day-to-day activities of marketing program components for client accounts and ensuring accurate and timely execution of programs
  • Collaborate with the development and execution of creative concepts
  • Manage customer data for clients as it catered for various campaign needs
  • Coordinate with production teams to ensure accuracy and quality of deliverables
  • Direction of third-party vendor services
  • Act as the point of contact and liaison representing client interests and fulfill/exceed expectations

Account/Project Manager

Sears Holdings Corporation
01.2015 - 01.2018
  • Orchestrated advertising campaigns to enhance sales and business performance across Sears, Auto, and Kmart Stores
  • Managed production proofs for multiple print and digital marketing campaigns nationwide, ensuring compliance with brand guidelines and deadlines.
  • Collaborated with design teams to create campaign designs, templates, and style guides, resulting in cohesive brand messaging across all platforms.

Sales Supervisor

Sears Holdings Corporation
01.2012 - 01.2014

Inventory Management

Walmart Stores Inc
01.2011 - 01.2012

Sales Supervisor

Sam's Club
01.2009 - 01.2011

Education

Bachelor of Science - Marketing

Wingate University
Wingate, NC
04.2014

Skills

  • Print & Digital Marketing
  • Asset Management
  • Problem resolution
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Staff management
  • Relationship building
  • Inventory control
  • Administrative skills
  • Customer retention
  • Process improvements
  • Strategic planning
  • Vendor relationships
  • Project management
  • Workflow planning
  • Interpersonal skills
  • Business development

Certification

  • Illinois Basset Ceritification, - [Renewed 2025]
  • Food Handlers Ceritification, - [Renewed 2025]

Timeline

Account Manager

PrairieFire Communications
01.2022 - 01.2024

Relationship Manager

Gold Rush Amusements, LLC.
01.2021 - 12.2021

General Manager (Front of House & Bar)

Rosati's Restaurant & Sports Bar
01.2018 - 04.2025

Client Account Executive (Automotive)

Epsilon, LLC.
01.2018 - 01.2020

Account/Project Manager

Sears Holdings Corporation
01.2015 - 01.2018

Sales Supervisor

Sears Holdings Corporation
01.2012 - 01.2014

Inventory Management

Walmart Stores Inc
01.2011 - 01.2012

Sales Supervisor

Sam's Club
01.2009 - 01.2011

Bachelor of Science - Marketing

Wingate University

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Michael Claxton